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Lab Computing Specialist I - Pharma Experience Required

Company: eXcell
Location: Redwood City
Posted on: February 15, 2019

Job Description:

At e X cell , we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

We currently have an opening for a Laboratory Computing Specialist I with prior scientific lab support experience with a Pharmaceutical Company supporting Regulated and non-Regulated Benchtop Systems. Candidates will need familiarity with related change control processes.


  • Assist in troubleshooting software and connectivity between benchtop and instruments
  • Work closely with instrument vendors to resolve technical issues
  • Participate in the installation, documentation, and testing of upgraded instruments in both regulated and non-regulated laboratories
  • Work with client to understand the lab imaging process, core benchtops suite, and systems management tools to be utilized on all systems
  • Deploy or update data management tools for backup and archive
  • Participate in projects in support of laboratory computing at the local site, collaborating with IT Staff and clients at other sites
  • Deskside support: diagnosis of hardware and software as provided with OS distribution or additional mutual agreement
  • Upgrade and retirement support for both benchtops and instruments
  • Remote hands as necessary
  • Support for specialized hardware / software to support business function Scope of work may include issues like the following:
    • Resolve problems with Lab Computers not reporting to monitoring software using break-fix work instruction
    • Client unable to log in: process to troubleshoot and resolve or escalate, when appropriate.
    • Security-related intervention
    • Data collection or software issue: (not classic break-fix scenario) initial dispatch, determination, and resolve or determine next step
    • Check Antivirus: based on core technical tasks
    • Perform physical inventory: count and/or record asset tags (or other information) about computers in labs on a periodic basis
    • Return lab computer to baseline: evaluate the core configuration items and return them to baseline if necessary, monthly proactive
    • Perform Lab computer health check: locate and resolve network connectivity or computer availability

      We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

      W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** e X cell Supports Equal Employment Opportunity** e X cell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .


      Keywords: eXcell, San Francisco , Lab Computing Specialist I - Pharma Experience Required, Healthcare , Redwood City, California

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