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Operational Innovation Leader-Clinical Studies

Company: Lancesoft Inc
Location: San Francisco
Posted on: February 15, 2018

Job Description:

Duties: The Operational Innovation Leader is a strategic role, which combines the competencies of strategic consulting, identifying customer and end user needs, and implementation support for innovative operational practices in clinical studies. The Operational Innovation Leader is a consultant to clinical study teams and is part of the Operational Intelligence and Innovation team in client Global Product Development. He or she works closely with Study Management Teams (SMTs) and Operational Intelligence Leaders (PRS) to drive adoption of innovative operational solutions into the the conduct of global clinical trials. The Operational Innovation Leader routinely engages with clinical operations study team members (OPLs, GSLs, and GSMs) and CRO team members, providing perspective and guidance on selecting and implementing innovative operational practices in global studies, drawing upon the depth and breadth of their technical and business management knowledge. The Operational Innovation Manager facilitates decision making workshops with SMTs, defines user specifications with input from study teams, and drives the implementation of agreed practices and tactics for the study teams. The Operational Innovation Leader will play a key role in the identification of vendors and or platforms to enable scalable adoption of innovative practices, as well as defining governance structures, as needed. This role includes the development and deployment of infrastructure and process documentation to enable study teams to implement the innovative practices in a 'business as usual' manner within a 12-18 month timeframe. As part of adoption, the Operational Innovation Manager will track project status and impact across all teams he or she supports. Responsibilities: Establish solid working relationships study management teams, the PRS team, and other key stakeholders within and external to Product Development Facilitate workshops to consult on the innovative operational practices with the objective of defining the best fit practices for SMT needs. Support the development of the customer solution and services design Infrastructure Development and Deployment: Develop and deploy processes and supportive materials to enable SMTs to implement innovative practices self-sufficiently in a 18-24 month timeframe. Build the innovative practices into the business so they are considered standard practices. Recommend best-fit vendor and platform strategies to support scalable adoption of innovation practices based on personal and SMT experience, ROI or other impact measures, Develop and implement metrics to capture adoption, ROI and impact analysis to support SMTs with high quality business cases for use of the innovative practices in their studies. Regularly benchmark SMTs for best practices and value achieved. Capture and share lessons learned and integrate these as recommendations for future implementations Skills: 5+ years industry expertise within a high-tech, biotech/pharma or consulting environment Experience developing and growing global relationships. Record of building strong customer relationships. Deep understanding of the leadership, financial, process and technical challenges faced implementing and driving adoption for innovative solutions in complex organizations IT, User Experience or Consulting background. Consultative Selling (question based selling, positioning services) Ability to communicate complex topics to a global, multi-lingual audience with varied functional knowledge levels Technical and Business writing skills (white papers, proposals, competitive responses) Business skills (requirements definition, ROI, TCO, budget planning, organizational design) Presentation skills including public speaking, meeting facilitation and white boarding Candidate is located on the west coast. Education: Bachelor's degree required; Masters of Business Administration a plus.

Keywords: Lancesoft Inc, San Francisco, Operational Innovation Leader-Clinical Studies, Healthcare, San Francisco, California

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