BSAFE Family Case Coordinator

Company: Booker T Washington Community Service Center
Location: San Francisco
Posted on: February 27, 2026

Job Description:

Job Description Job Description Salary: $75,000 to $80,000 Position Title: BSAFE Family Case Coordinator FLSA: Exempt, Full Time Salary Range: $75k to $80k annually with full benefits Schedule: 40 hours/week, Monday - Friday, some nights and weekends Location: 100% In-Person, on-site in San Francisco, CA Start Date: January 15, 2026 Mission: Booker T. Washington Community Service Center (BTWCSC) is one of the Bay Areas oldest Black-led and serving nonprofit organizations with a century of service to San Francisco. A beacon of Black joy and self-determination, we have nurtured over five generations of Black San Franciscans. We stand embedded as an anchor institution, fostering intergenerational bonds and working in solidarity with allied communities to reform and reimagine a more inclusive San Francisco. We prioritize serving the Black community and welcome all from cultures and ages 0-99 who walk through our door. We are one of the few urban spaces where anyone in the community can access comprehensive services, from a hot meal to childcare to academic support to senior services. Summary: The BTWCSC (Black Safety Access Freedom and Equity) BSAFE Program purpose is to improve the holistic health and wellbeing of Black households by increasing access to health and social services, supporting spiritual and cultural activities that promote community building, strengthening social networks of support, and providing opportunities for healing as well as creating opportunities for early identification and interventions for families struggling to overcome trauma, depression, addiction, housing instability and other mental health problems. The (BSAFE) Family Case Coordinator will be under the direct supervision of the BSAFE Program Manager. The Family Case Coordinator provides comprehensive intensive Case management for children, adolescents, and families with young children to improve their quality of life and maintain the highest possible ability to thrive in community. This role assists families in defining their short- and long-term goals and needs, exploring service options, providing wraparound and emergency assistance, and linking clients with the appropriate services and resources to promote their holistic wellbeing and stabilization. Responsibilities include but are not limited to intensive Case management, data entry, home and site visits, Case coordination, service linkages and approvals, and assistance with bill payments, housing navigation, and advocacy. Essential Duties: Responsible for initiating and managing consistent client caseload. Establish and maintain warm authentic and professional rapport with clients. Assists families in accessing community resources and networks of support, through various types of service connection such as basic/comprehensive information and referrals, family advocacy, and case management services. Provide holistic and comprehensive Case management services to all clients, including intake, assessment, benefit assessment, goal setting, long-term Case plan development, weekly Case plan development, progress monitoring, individual money management, tenant education, advocacy, and/or referrals. Schedule and conduct in-person client intakes/assessments, ensuring confidentiality, compliance, and accurate and secure data collection. Collaborate with respective clients to craft tailored service management plans with a strengths-based approach that centers the self-determination, choice, and long-term stabilization of the client; work with clients to establish wellness goals and the specific actions to achieve them. Work with fellow case coordinators and staff to coordinate and secure client access to community resources, and wraparound and/or emergency support. Examples of supports and resources include, but are not limited to: locating and securing housing, food, clothing, school programs, vocational opportunities, social benefit programs, medical and wellness services, educational opportunities, relevant mental health services, and treatment programs. Work with BSAFE Associate Director (LCSW), and Program Manager to perform service linkages, and/or referrals to appropriate resources and services from vetted organizations and agencies. Coordinate and monitor service management plans, including client follow-up, Case plan progress, timeline, outcome evaluation, and exit survey. Accurately document all client encounters and contacts made with and on behalf of respective clients in alignment with standard operational procedure. Organize and maintain comprehensive client files, which may include documents held for safekeeping on behalf of the client. Identify and provide emergency crisis services as necessary, making immediate assessments and responding accordingly with crisis intervention methods and techniques; coordinates other services as appropriate. Document and maintain applicable statistics regarding programs and client services. Meet with clients weekly or bi-weekly for up to 12 months. For the first six months of a clients participation in the program, at least 80% of follow-up meetings should be held in person rather than over the phone. Input accurate and complete data for all client contacts into the agency database(s). Participate in biweekly and/or monthly Case coordination meetings with staff, practitioners and providers to ensure a collaborative and seamless delivery of services. Support program outreach and engagement efforts and other critical program operations. Performs other job-related duties as assigned. Qualifications and Skills Required: College Bachelors Degree OR High School Degree with at least 3 years of experience directly related to the duties and responsibilities specified At least 3 years of demonstrated experience in Case coordination and/or case management, serving underserved communities or color and providing emergency time-sensitive support services. Lived experience with Black/African-American communities, communities of color, and/or navigating housing insecurity and/or the justice system preferred. Ability to communicate effectively and professionally with staff, clients, volunteers, community stakeholders, funders and government agencies. Demonstrated professionalism, socioemotional tact and integrity. Ability to plan, be flexible, work with a team, and develop and create on-site activities and services. Demonstrated commitment to accountability, measuring outcomes, and a results-oriented culture. Strong written and verbal communication and interpersonal skills. Ability to handle and prioritize multiple tasks while maintaining attention to Ability to work with diversity and challenge, possessing sound judgement and a positive attitude. Google Suite, MS Excel and software proficiency required Certification, Licensure, Training: Applicants must complete all requirements below: Current CA Drivers License, current auto insurance, and a clean driving record. Current CPR & First Aid Certificate (every two years after that) Current Immunizations (TB) (every two years after that) Clearance Child Mandated Reporting Professional Expectations: In addition to responsibilities, candidates will exhibit and represent behaviors consistent with the expectations within the BTWCSC competency guidelines listed below: Ability to maintain discretion and confidentiality and handle sensitive information. Demonstrates a desire to serve others and fulfill community needs for vulnerable populations Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Makes sound judgments and transfers learning from one situation to another. Exercise mature judgment and good decision-making. Embraces new approaches and discovers ideas to create a better member experience. Strives to meet or exceed goals and deliver a high-value experience for members. Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Does not indulge in illicit drugs or alcoholic beverages before or during work hours. Physical Requirements: Must be able to move 35 pounds safely. Must be able to remain in a stationary position during shift. Physical requirements are also typical of those needed in an office environment. Schedule: Monday - Friday, 9:00 am to 6:00 pm, occasional nights and weekends. (Additional hours may be required for program activities include but are not limited to, BTWCSC staff events, evening and late-night duty, and staff meetings; a calendar will be provided.) Benefits and Compensation: BTWCSC offers a competitive compensation package with paid time off and holidays, generous health and retirement benefits, and a salary commensurate with experience. This position is full time and exempt with an annual salary range of $75k to $80k plus a full benefits package, including: 100% employer covered excellent health, dental, and vision benefits Paid time off, including 15 days paid vacation, plus holidays and Center breaks/closures Workers compensation; Employee assistance program; Monthly wellness benefit after 90 days; Access to daily chef cooked meals and snacks; Commuter benefits; Life and disability insurance 401(k) with employer contribution Professional development opportunities, including conferences, seminars, webinars, and trainings BTWCSC is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. To Apply: People of color and candidates with lived experience are strongly encouraged to apply. Please submit the following: Cover letter detailing your fit and qualifications for the position Copy of certifications Resume or CV Minimum of 2-3 references including at least one recent supervisors Application submission screening will be completed on a rolling basis

Keywords: Booker T Washington Community Service Center, San Francisco , BSAFE Family Case Coordinator, Healthcare , San Francisco, California