Clinical Operations Support Rep Zio XT (Full Time/San Francisco, CA)

Company: iRhythm Technologies
Location: San Francisco
Posted on: November 19, 2023

Job Description:

Boldly innovating to create trusted solutions that detect, predict, and prevent disease.Discover your power to innovate while making a difference in patients' lives. iRhythm is advancing cardiac careJoin Us Now! At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythms employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster. About this role:iRhythm is currently seeking an experienced Clinical Operations Support Technician in our San Francisco office. Our work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!

• This is a hybrid/onsite/work-from-home position
• A strong internet connection will be necessary.
• In-office requirement: 2 days a month/1 workday a week, every other week. Training Schedule: (4 Weeks)
  • Monday Friday: 8:00 am 4:30 pm (Pacific Time) Work Schedule:
    • 5-day work week/40 hours per work week
    • Monday Friday: 8:00 am 4:30 pm (Pacific Time)
    • Must be able to work alternating SaturdaysResponsibilities include:
      • Clinical Service Liaison
      • Primary communicator via Outlook and Salesforce between our Cardiac Technicians and outbound calls to our cardiac accounts (cardiology offices, hospitals, etc)
      • Effectively communicate ECG abnormalities by notifying physicians/clinical personnel as required according to physician notification protocol
      • Account follow up for additional clinical information (i.e. pacemaker settings, cardiac clinician contact information)
      • Utilize clinical case management ticket system to respond, act, and update case status
      • Verify process notification criteria and completeness of report
      • Communicate with internal work partners (eg, Cardiac Techs) and external customers (eg, hospitals, clinicians)
      • Meet or exceed the performance metrics as defined for the role, both productivity and quality of cases managed
      • Adherence to HIPAA Guidelines and Good Clinical Practices
      • Maintain compliance with job specific proficiency requirements
      • Other duties as assignedAbout You:
        • Associate degree and minimum 1 year related professional experience required, or High School diploma and minimum 2 years professional experience required. Experience required of customer service experience, preferably in healthcare.
        • Technically Skilled: Proficient with case management (CRM) systems, and Microsoft Office - especially Outlook and Word
        • Strong Communicator: Candidates must possess strong verbal and written communication skills.
        • Adaptive: Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
        • Customer Focused: Must be patient and customer focused, demonstrating professionalism in challenging situations via phone, email, online
        • Solution Minded: Must demonstrate independent thinking and sound judgement skills: ability to define problems, collect data, establish facts, and draw valid conclusions
        • Engaged and Motivated: Great work ethic and a desire to provide high quality outcomes (reports) to our clients and patientsWhats in it for you:This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability.
          Additionally, we offer:
          • Emotional health support for you and your loved ones
          • Legal / financial / identity theft/ pet and child referral assistance
          • Paid parental leave, paid holidays, travel assistance for personal trips and PTO!
          • Wellness/ cultural committee/charity eventsiRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes, and so much more!FLSA Status: Non-exempt#LI-DS1Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range$27$27 USDAs a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.comAbout iRhythm Technologies
            iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythms vision is to deliver better data, better insights, and better health for all.Make iRhythm your path forward. Zio, the heart monitor that changed the game.

Keywords: iRhythm Technologies, San Francisco , Clinical Operations Support Rep Zio XT (Full Time/San Francisco, CA), Healthcare , San Francisco, California