Pharmacy Services Supervisor
Company: Kaiser
Location: Los Gatos
Posted on: May 27, 2023
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Job Description:
Directs and supervises operations in outpatient or inpatient
pharmacies. Supervises the day-to-day activities in accordance with
applicable regulations and cost containment efforts. Supervise
subordinate Pharmacy Technicians, Clerks, Cashiers and identified
administrative staff. Responsible for financial, service, quality,
compliance and legal/regulatory targets of the assigned pharmacy or
pharmacies. As a member of the pharmacy's management team,
accountable for the overall performance of the department.
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Essential Functions:
- Monitor and maintain pharmacy workflows to ensure service
delivery within expected parameters of satisfaction, quality and
compliance. Depending on the operational setting (outpatient or
inpatient), customers served can include members, patients,
physicians, nurses and ancillary departments. Oversee and direct
the work of subordinate employees according to departmental
policies, procedures and standards. Subordinates include pharmacy
technicians, pharmacy clerks and identified administrative staff.
Maintain and adjust work schedules. Understand and apply relevant
provisions of the UHW and Local 29 Collective Bargaining
Agreements. Identify and resolve problems and complaints from
members, patients, client departments, and/or customers. Develop
and implement solutions using sound problem-solving and
decision-making methods.- Respond to immediate service
interruptions and/or concerns to ensure satisfactory service
recovery. Identify service concern trends and develops corrective
plans of action. Serve as liaison between pharmacy and other
departments on operational and service matters. Maintain and adjust
resources to meet operational needs, within budget allocation
Perform, direct and supervise ongoing training of staff including
assessment of training needs and /or deficiencies relative to
policy, best practices and/or established standards. Serve as
train-the-trainer for the department. Reinforce, and hold direct
reports accountable to Service Expectations, including Standards of
Expected Behavior. Promote a team environment through modeling of
collaborative behaviors; hold direct reports accountable to team
oriented behaviors and ensure any necessary team building training
is completed.- Ensure compliance with organizational, departmental,
Joint Commission, CMS, SOX, State Board of Pharmacy and other
governing laws, regulations, standards, and policies and
procedures, including the Principles of Responsibility.- Ensure
effective utilization of pharmaceutical inventory and maintenance
of required record keeping. Oversee cash control process according
to policies and procedures, including ordering money for cash
drawers and management of over/short process. Advise supervisors of
identified discrepancies and make recommendations to resolve
issues. Assist the pharmacist manager with the development of
departmental goals for Service, Quality, Finance, People and
Compliance Utilize tools and reports to formulate departmental
goals, develop operational plans, educate staff and monitor
performance.- Actively participate in local and regional manager
Peer Group meetings to learn and share best practices relative to
goal attainment. Interview applicants and hire employees into
Technician, Clerk and Cashier positions and provide department
orientation for new hires. Provide coaching and counseling to
direct reports.- In conjunction with pharmacist manager, prepare
and administer performance evaluations (30/60/90 day and annual);
administer formal discipline; respond to union (UHW and Local 29)
grievances. Conduct monthly/quarterly attendance reviews. Conduct
quarterly reviews on over/short reports. Perform TIME keeping
functions. Facilitate at department staff meetings including
assisting pharmacy manager with agenda planning. Analyze individual
and team performance and develop operational/correction plans.Basic
Qualifications:
Experience
- Minimum one (1) year of experience supervising non-exempt staff
across various job classifications, including technical and
union
employees OR at least two (2) years of experience leading or
directing others in a health care environment.
Education
- Bachelor's degree in business administration and/or healthcare
services, OR four (4) years of experience in a directly related
field.
- High School Diploma or General Education Development (GED)
required.
License, Certification, Registration
- N/A. - -Additional Requirements:
- Demonstrate skills and ability to directly supervise front-line
employees in a complex and high volume pharmacy environment.
- Ability to assess operational workflow and make adjustments using
sound decision-making and problem solving skills.
- Knowledge of procedures and laws/regulations in pharmacy
settings.
- Working knowledge of budget development and management.
- Excellent interpersonal, communication and organization
skills.
- Working knowledge of computer systems and/or software
applications, including the PIMS system and Health Connect
systems.
- Completion of all KP Pharmacy required management training
programs.
- Must complete all KP required training for managing in a union
environment.
- Ability to manage in a Labor/Management Partnership environment.
- -Preferred Qualifications:
- Pharmacy experience preferred.
- Experience in developing and conducting training programs for
staff.
- Pharmacy Technician certification preferred.PrimaryLocation :
California,Redwood City,Redwood City HospitalHoursPerWeek : 40Shift
: DayWorkdays : Mon, Tue, Wed, Thu, FriWorkingHoursStart : 09:00
AMWorkingHoursEnd : 05:30 PMJob Schedule : Full-timeJob Type :
StandardEmployee Status : RegularEmployee Group/Union Affiliation :
NUE-NCAL-09-NUE-Non Union EmployeeJob Level : Team
Leader/SupervisorJob Category : PharmacyDepartment : Redwood City
Hospital - Inpatient Pharmacy-2 - 0201Travel : NoKaiser Permanente
is an equal opportunity employer committed to a diverse and
inclusive workforce. Applicants will receive consideration for
employment without regard to race, color, religion, sex (including
pregnancy), age, sexual orientation, national origin, marital
status, parental status, ancestry, disability, gender identity,
veteran status, genetic information, other distinguishing
characteristics of diversity and inclusion, or any other protected
status.
Keywords: Kaiser, San Francisco , Pharmacy Services Supervisor, Healthcare , Los Gatos, California
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