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Senior Product Manager, JA Labs

Company: JustAnswer
Location: San Francisco
Posted on: September 24, 2022

Job Description:

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management.

About the Role

AsSenior Product Manager for JustAnswer Labs, you will lead the creation and launch of new products that delight our customers and unlock JustAnswer's next $100M business. You are adept at leading cross functional teams to execute on a product vision in a high growth business. You will be the CEO of assigned products. Your mission is expand our core competencies and revenue streams while being accountable to senior management for alignment with overall business performance metrics.

What You'll Do

  • Lead the ideation, prioritization, technical development, and launch of innovative tools, platforms, and products
  • Owns releases of assigned products using lean and agile practices
  • Actively collaborate with customer research, analytics, and competitive intelligence teams to develop a strong outside-in perspective and identify the biggest areas of opportunity
  • Use usability studies, data analysis and other primary & secondary research to produce product requirements to improve productivity & product satisfaction
  • Define product requirements for MVPs and new features/enhancements
  • Works closely with sales, potential customers and partners to define market problems and opportunities
  • Define and analyze product metrics to inform decision-making and measuring success
    What We're Looking For

    • Have played a significant role in delivering a first-generation application
    • Strong collaborator that motivates others to work with you and proven ability to facilitate cross-group partnership
    • Strategic, creative, and analytical
    • You know how to prioritize and drive impact in a VUCA (volatile, uncertain, complex, and ambiguous) environment
    • Know how to delight customers and how to use data to know if you did
    • 4+ years of product management experience focusing on web and mobile; B2B a plus
    • Experience with A/B testing Methodologies a plus
    • Pragmatic Marketing Levels 1-6 is a big plus
    • Experience with Design Thinking principles a plus
    • Bachelor's degree or equivalent experience
      • Ability to work both independently and collaboratively
      • Promote co-creation and encourages others to participate; works smoothly across all levels and departments
      • Manages time and meetings effectively, properly leveraging managers' time
        • Excellent interpersonal and service-oriented skills
        • Proactively shares appropriate level of information across teams
        • Actively listens to others and ensures they are understood
          • Strong project management and organization skills
          • Self-starter who is action-oriented and leads by example
          • High-level of accountability and acts an owner, develops effective short and long-term plans and goals
          • Provides timely, effective and meaningful feedback that motivates others to improve performance
          • Builds and/or supports a high performing team; recognizes and rewards achievement
            Why Join the Team

            With 1,000 employees and a Glassdoor rating of 4.5 (Oh yes, check it out here !), we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that's (drum roll, please) profitable!

            Our JustAnswer Promise

            We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It's not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

            Data driven: Data decides, not egos

            Courageous: We take risks and challenge the status quo

            Innovative: We 're constantly learning, creating, and adapting

            Lean: We focus on customers, using lean testing to learn how to serve them best

            Humble: Past success is not a guarantee of future success

            If these things matter to you, come join the team here at JustAnswer!

            Perks and Benefits
            • Competitive Pay
            • United Healthcare PPO, Kaiser
            • FSA and HSA options, including Dependent Care Spending
            • Dental & Vision
            • Employer paid Long & Short - Term Disability
            • Employer paid life insurance
            • $75 monthly Remote-Work stipend
            • $360 annual Wellness stipend
            • $200 per year for registration fees for fitness events, races, and marathons
            • Monthly snack boxes delivered to your home
            • Flexible paid time off
            • 11 company holidays
            • 401k with company matching
            • Paid parental leave
            • Charitable donation matching
            • JustAnswer subscription with access to 12,000 experts in over 700 categories
              And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!

              Work Environment

              JustAnswer US has adopted a remote-first/full-remote work environment from most US-based locations. Some teams do occasionally have the option to meet in-person for teaming, collaboration, or social events. With employee wellbeing as a top priority, where legally permissible, employees are required to be fully vaccinated against Covid-19 to attend these optional in-person events.

              Remote From these States
              California/Connecticut/Florida/Georgia/Idaho/Illinois/Indiana/Massachusetts/Michigan/New Jersey/Nevada/New Mexico/New York/North Carolina/Ohio/Oregon/Pennsylvania/South Carolina/Texas/Virginia/Vermont/Washington/Wisconsin/West Virginia

              COVID-19 Safety

              Our philosophy as a business is to put people's safety and wellbeing first. In response to Covid-19, JustAnswer US practices 100% virtual recruiting and onboarding processes.

              Our Commitment to Diversity

              At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.


Keywords: JustAnswer, San Francisco , Senior Product Manager, JA Labs, Healthcare , San Francisco, California

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