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Assistant Center Manger - Non-Clinical

Company: Satellite Healthcare
Location: Los Altos
Posted on: August 7, 2022

Job Description:

The Assistant Center Manager (ACM) is responsible for the delivery of safe, quality care of dialysis treatments by assisting the Center Manager (CM) with oversight of the center's operations Satellite Healthcare, Inc. has been among the nation's leading not-for-profit providers of kidney dialysis and related services since 1974. Through its affiliated services, Satellite Wellbound, Satellite Dialysis and Satellite Research, Satellite Healthcare, Inc. provides unparalleled early patient wellness education, personalized clinical services, and a complete range of dialysis therapy choices. In addition, Satellite Healthcare, Inc. has a well-recognized, ensuring commitment to philanthropy and community service, from funding millions of dollars in research grants to sponsoring kidney programs nationwide. Satellite Healthcare, Inc. is committed to advancing the standard of chronic kidney disease care so patients can enjoy a better life.At Satellite Healthcare, Inc. (SHC), we work with Purpose at the heart of everything we do. It starts with our Mission to make life better for those living with kidney disease and our Vision to be unsurpassed in our individualized experience, our quality, and our compassion. Our core Values round out our Purpose by defining how we choose to show up each day. As a member of our team, you will be invited to discover your own personal purpose at work and ways to active that purpose to create a more fulfilling work-life for yourself. It is our hope and belief that, as you and your colleagues learn to courageously live and work by your purpose, you will find that it not only lifts your work and your career, but the organization, and the community of patients as well.Job Summary:The Assistant Center Manager (ACM) is responsible for the delivery of safe, quality care of dialysis treatments by assisting the Center Manager (CM) with oversight of the center's operations. The ACM is a liaison to physicians in regards to patient information, and company policy & procedures. This position acts as a team leader who educates and mentors center staff as appropriate. In the absence of the CM, this position is also responsible for the daily management of the center. Additionally, the ACM provides oversight with the Nocturnal Program, special needs program and any other pilot programs, if applicable.Essential Functions: Patient Management Critical Results/Situations: Uses professional discretion in critical or emergency situations and directs the necessary intervention; provides the appropriate information to the physicianPatient Schedule: Provides oversight of the patient schedule and makes staff assignments; consistently reviews and evaluates patient priorities as changes occur in the condition of the patient or center; directs staff in work assignments to address these changesPatient Admissions: implements them and/or delegates to appropriate staff; in the absence of the CM, ensures admission procedures are followed, approves the patient for admission and makes the staff training assignmentAccess Management: Participate the Vascular Access Lead (VAL) in the center or program; ensures consistent, timely monitoring of accesses and verifies appropriate action of identified problems; collects relevant reports, ensures actions are taken and notifies the physician as appropriate; serves as a resource for access problemsAdequacy Management: Actively participates with the Adequacy protocol for new admissions; assist CM to assemble the monthly adequacy team to modify aspects of treatment to correct deficiencies in the dialysis deliveryPatient Rounding: Assist CM implement rounding of patients to proactively identify needs and concernsPatient Care Conference: Assists CM with monthly management of interdisciplinary team care conferencesManagement Quality Assessment Performance Improvement (QAPI): As a member of the QAPI team, monitors clinical data to identify trends, root causes and implement interventions to correct minimize problems in the center; leads projects related to identified problems as directedInfection Control and Vaccinations: Ensures compliance with all infection control policies and procedures; ensures all potential infections are correctly documented and appropriate care is rendered; provides oversight of patient vaccinations and provides data as requiredStaffing: Promotes a teamwork approach by offering information, advice, and assistance to all center staff members in a positive, courteous, and cooperative manner; participates in staff scheduling and interprets staffing policies; arranges for coverage for scheduled and unscheduled absencesFocal Reviews: Participates in employee performance reviews; supervises, and evaluates in conjunction with the CMPolicies & Procedures: using knowledge of policies and procedures, acts on non-compliance including notifying the CM; ensures staff documents thoroughly and correctly; effective communicates new policy and procedure updatesSupplies: Ensures proper use of supplies to minimize waste; reviews level of supplies with CM to meet established inventory levels; collaborates with CM to review and analyze monthly financial reportsAssists CM to maintain center in good repair, equipment is safe, and may communicate requests/needs to Technical Services as requestedAdheres to all policies in the Employee Conduct Expectations in the Employee HandbookResponsible for driving the Satellite Healthcare culture through values and customer service standardsAccountable for outstanding customer service to all external and internal customersDevelops and maintains effective relationships through effective and timely communicationTakes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely mannerThe essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite's I-CARE Standards. Employees must abide by all Satellite's standards of patient care, patient's rights and ethical treatment, and adhere to safety and quality programs.Education & Experience: Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifyingEducation: Two year Associates degree in Business administration, Liberal Arts, Social Sciences, Physical Sciences or related fields; 4 year degree preferredExperience: One (1) year medical field required; 1 year of hemodialysis or home program preferredSupervisor/Management experience preferredLicenses/Certifications:Current CPR/BLS for Healthcare certification (or within 3 months of hire)Knowledge, Skills & Abilities:Able to maintain confidentialityUnderstands basic renal function and the consequences of renal failureAble to work flexible hours to meet the needs of the centerEffective team building skillsQuality management skillsAble to read, write, speak, understand and satisfactorily communicate with others in English in person, over the phone and via emailSatellite Healthcare, Inc. is an equal opportunity employer. Satellite Healthcare, Inc. does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.Satellite Healthcare, Inc. offers a drug free work environment.

Keywords: Satellite Healthcare, San Francisco , Assistant Center Manger - Non-Clinical, Healthcare , Los Altos, California

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