Medical Assistant Manager - ICC
Company: HEALTHRIGHT 360
Location: San Francisco
Posted on: August 6, 2022
Job DescriptionJob Overview Under the direct supervision of the
Clinic Operations Director and Manager, the Medical Assistant
Manager will play a key role in the overall efficiency of the
clinic's back office. In addition to the duties of a medical
assistant, the Medical Assistant Manager supports the clinical
team's day-to-day functions consistent with healthRIGHT360 policies
and procedures. This includes training and supervising and
supporting medical assistants, oversight of daily medical assisting
tasks, maximizing patient care team productivity, monitoring
patient flow, and oversight of medical and consumable supplies.
Responsibilities also include monitoring and evaluation of
established workflows, deliverables, quality assurance, and support
of quality improvement initiatives. The Medical Assistant Manager
is responsible for the direct supervision of the medical assistants
as well as the management of medical assistant externs and
volunteers. The Medical Assistant Manager works in coordination
with the Call Center Manager, RN Manager and Access Manager to
ensure efficient clinic flow. Key Responsibilities Management
Responsibilities: Train and support medical assistants to ensure
that they are competent in assisting clinician with different
specialties, performing tests and procedures (vital signs, EKGs,
ear lavage, in-house laboratory tests, venipuncture and injections,
etc). Train and ensure that all back office staff are utilizing
Rapid drastic project improvement (DPI) workflow processes, such as
chart prepping, red carpeting mid-way knocks, 30 second reports,
and huddles. Train and manage the medical assistant externship
program and volunteers. Performs audits of temperature logs,
emergency crash carts, immunization logs, and other maintenance
logs to ensure compliance. Audits to be performed will include, but
is not limited to: dispensary temperature log, vaccine temperature
log, emergency crash cart checks/log, appropriate Smart Forms
generated in ECW, vitals taken and verified, medical history
addressed (colorectal cancer screening, cervical cancer screening,
DM retinal / eye / HbA1C testing, etc), allergies documented,
correct templates merged, and correct chief complaint.Supervision
Responsibilities: Ensure Medical Assistants are trained
appropriately, conduct chart audits to ensure quality, provide
feedback, recommendations, and complete write-ups and performance
improvement plans for Medical Assistant staff. Complete quarterly
Medical Assistant supervisory check ins and annual performance
evaluations. Lead staff meetings in coordination with the
Operations Manager, Associate Medical Director, RN Manager, and
Access Manager. Responsible for MA staff scheduling, approving time
off requests, and timecard approval.Medical Responsibilities:
Assist clinicians in the examination process. Perform office tests
including vision screening, spirometry, EKG, rapid strep,
urinalysis, urine toxicology screen, and urine pregnancy tests.
Perform phlebotomy, injections, TB tests, breathing treatments.
Will follow up on ordered labs, imaging results, medical referrals,
and durable medical equipment.Preparation Responsibilities:
Managing sterilization of medical equipment, perform intake,
including vital signs, list chief complaints, allergies,
immunization histories and complete chart forms, as appropriate to
patient type. Place patients in rooms and prepare them for
examination. Clean, prepare and stock examination
rooms.Coordination Responsibilities: Receive and return telephone
call from patients and pharmacies. Assist in integration of
services, scheduling specialty appointments and consultations.
Monitor and ensure quality assurance of basic clinic functions.
Oversee patient flow and ensure smooth, efficient patient flow
throughout patient's clinic experience. Ensure that huddles start
on time, and staff are prepared with huddle items. Ensure patient
care starts on time, and addresses any issues that affect cycle
time and patient flow. Participates and leads QI/QA (Quality
Assurance and Quality Improvement) projects in collaboration with
other managers. Monitor and train staff for our COVID clinic. And,
other duties as assigned. Education and Knowledge, Skills and
Abilities Education and Experience:
- Required: High School Graduate or Equivalent, Minimum of 2
years related experience, Graduation from a certified Medical
- Desired: Commitment to working with the uninsured and
marginalized populations including the homeless, mentally ill,
substance users and HIV/AIDS clients.Background Clearance Required:
- Must not be on active parole or probation.Knowledge Required:
- Culturally competent and able to work with a diverse
- Strong proficiency with Microsoft Office applications,
specifically Word Outlook and internet applications.
- Experience working successfully with issues of substance abuse,
mental health, criminal background, and other potential barriers to
economic self sufficiency.Skills and Abilities Required:
- Ability to enter data into various electronic systems while
maintaining the integrity and accuracy of the data.
- Professionalism, punctuality, flexibility and reliability are
- Excellent verbal, written, and interpersonal skills.
- Integrity to handle sensitive information in a confidential
- Action oriented.
- Strong problem-solving skills.
- Excellent organization skills and ability to multitask and
juggle multiple priorities.
- Outstanding ability to follow-through with tasks.
- Ability to work cooperatively and effectively as part of
interdisciplinary team and independently assume
- Strong initiative and enthusiasm and willingness to pitch in
- Able to communicate well at all levels of the organization
including working with organization leadership and high-level
representatives of partner organizations.
- Able to work within a frequently changing project scope while
maintaining overall direction and structured priorities.Desired:
- Knowledge of basic medical terminology.
- Excellent phlebotomy skill with certification.
- BLS certification (must obtain upon hire).
- Bilingual.We will consider for employment qualified applicants
with arrest and conviction records.In compliance with the
California Department of Public Health's mandate, all employees
must be able to provide proof of COVID-19 vaccination. Medical and
religious exemptions are available.Tag: IND100.
Keywords: HEALTHRIGHT 360, San Francisco , Medical Assistant Manager - ICC, Healthcare , San Francisco, California
Didn't find what you're looking for? Search again!