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LVN - Admissions & Intake

Company: East Bay Integrated Care
Location: Pleasant Hill
Posted on: May 16, 2022

Job Description:

Job DescriptionApply Here: East Bay provides compassionate end-of-life services to terminally ill patients in our community, while offering emotional, spiritual, logistical and bereavement support for their families and caregivers. Our vision is to build a diverse workplace that is both professionally stimulating and personally satisfying—an environment of collaboration, celebration, opportunity and growth.HEB is looking for a LVN - Admission and Intake that is passionate about our patients, their families, and the community we serve. Come grow with us! Our Employee BenefitsHospice East Bay is committed to providing a comprehensive benefits and compensation package for our employees. Our health benefits include 100% employer-paid premiums for our high deductible medical plan offered with a Health Savings Plan partially employer funded for eligible employees. Employer paid dental and vision premiums, Additional benefits include generous paid time off program, educational assistance, and employer-matched contributions to our retirement plan (up to $2,000 annually), Life/AD&D coverage, a comprehensive Employee Assistance Program, and convenient discounts on many services, including gym memberships, dry cleaning, produce delivery, mobile phone service, and automotive care.Position SummaryReporting to the Director of Community Engagement and Admissions, this position is responsible for assisting the Intake Nurse in the referral process which includes, providing functional guidance and direction to Intake Assistants/Admissions Specialists; obtaining all the pertinent demographic information; obtaining the payer source; entering the referral in to Allscripts; assuring that referrals are processed as quickly as possible; promoting optimal customer service at all times. Essential Functions

  • Assists with responding to incoming referral calls and obtaining demographic information needed for the referral, including patient and family member's demographics. Obtains H&P, progress notes, D/C summaries and signed Certificate of Terminal Illness. (CTI)
  • Enters patient demographic information into Allscripts in a timely manner
  • Collaborates with the Intake RN to assure that referrals are processed accurately and timely
  • Fulfills all nursing responsibilities in absence of RN
  • Performs quality control of staff maintenance of client files and data input
  • Provides education to community member call inquires about Hospice philosophy, HEB services and Admission process
  • Assembles and copies patient data timely. Maintenance of organized records
  • Maintains a system for reporting inquiries, referrals, admissions and consults and monitor for accuracy
  • Coordinates the distribution of tasks within the department and monitors for accurate and timely completion. Structures work for others around performance benchmarks and reporting deadlines
  • Enters information for approved Intake/Admission staff monthly schedules
  • Runs weekly Admissions Referral /Conversion reports
  • Monitors and updates Admissions and Bruns House boards for accuracy
  • Maintains system for tracking verbal CTI's to ensure that a timely, returned, signed CTI has been received by HEB
  • Ensures the CTI process is updated daily and monitors for accuracy and timeliness.
  • Maintains system for HEB clinical staff review of records
  • Oversees and maintains admission charts and ensures they are readily available for the admissions at all times
  • Reads and responds to email and voice mail communications timely
  • Keeps Admissions Director updated as to the status of the work being performed by the rest of the Intake Support Staff
  • Supports Admission Director in the selection process of new employees and orientating of new staff
  • Leads Intake Specialists in team work activities regarding goal setting
  • Takes orders from PCPs, hospitalists, ECIN, consults, written documents to "admit and evaluate if appropriate" and CTIs. Enters in Allscripts
  • Completes MSP (Medicare Secondary Payer) and initial assessments under assessments tab in Allscripts
  • Completes INTAKE note in Allscripts clinical notes verifying which NP/MD patient/family chose to attend and follow
  • Go out to consult with patient/family if no one else available. Explain hospice and sign consents leaving the SOC (Start of Care) date blank
  • Go out and evaluate for Bruns admission if no one else available. Complete Bruns admission process: call Bruns attending, check with Bruns for availability and time of transfer, complete consents and FAX all necessary paperwork to Bruns, inform intake desk
  • Print out and complete daily Query form
  • General filing as needed
  • Other duties as assignedPosition Requirements
    • Must have the medical knowledge and critical thinking skills to effectively assist with the process for referral to agency services
    • Understands and can communicate all agency services to caller, have excellent interpersonal, communication and organizational skills
    • Detail oriented, able to prioritize, work independently and follow through on tasks
    • Able to handle sensitive issues
    • A self-starter with a high degree of initiative, motivation and flexibility
    • Able to form harmonious, professional relationships with internal and external customers
    • Exhibit a "can-do" attitude toward assignments
    • Knowledge and understanding of the hospice philosophy and hospice criteria for admission
    • Knowledge and understanding of the palliative care philosophy and admission criteria for the program, knowledge of private insurance, Medicare and Medi-Cal regulations as well as the Hospice Benefit
    • Able to remain sedentary at desk for 70% of day
    • Must possess valid California license and reliable vehicle for minimal travel
    • Must possess appropriate automobile insurance
    • Demonstrated ability to work all forms of clinical intake, including electronic, telephonic and facsimile requests at acceptable productivity and quality standards
    • Must be able to work well under pressure, meeting multiple and sometimes competing deadlines, demands and changing priorities
    • Must demonstrate cooperative behavior with colleagues and supervisors
    • Must be flexible with work assignments and professional when dealing with clients and staff. Ability to change direction quickly as work needs change
    • Must be able to coordinate and ensure that all work is completed by end of day
    • Must adhere to departmental goals, objectives and performance standards
    • Must have demonstrated leadership qualitiesExperience and Education
      • Relevant Associate's degree required; Bachelor's degree preferred
      • California LVN license required
      • Minimum of one year relevant administrative experience in home health or hospice agency, physician's office or hospital required
      • Knowledge of medical insurance companies and managed care systems preferred
      • Knowledge and experience with Microsoft Windows programs required

Keywords: East Bay Integrated Care, San Francisco , LVN - Admissions & Intake, Healthcare , Pleasant Hill, California

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