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Clinic Supervisor at Homeless Drop-In Center

Company: Mission Neighborhood Health Center
Location: San Francisco
Posted on: May 16, 2022

Job Description:

Job DescriptionThe Clinic Supervisor oversees the efficient flow of primary health care services with a high level of customer service and seeks to optimize productivity and access. The Clinic Supervisor models a culture of teamwork within the Clinic to guarantee an excellent patient experience and ensures alignment with MNHC's values. They also participate in a team effort to increase the number of homeless individuals receiving medical and behavioral health care by developing outreach strategies and implementing plans to reduce barriers preventing them from receiving care.Essential Functions & ResponsibilitiesThe Clinic Supervisor has the following responsibilities and duties:

  • Supervise team of assigned staff, including but not limited to recruitment, hiring, orientation & training, performance coaching & evaluation, and scheduling. For clinical staff, will be done in coordination with Clinical Lead.
  • Oversee clinic flow to optimize team productivity, ensure positive staff and patient experience.
    • Generate, monitor, and evaluate team productivity and access data on a routine basis. Act on opportunities to improve team productivity and patient access. Coach staff through to improvement.
    • Lead clinic huddles.
    • Ensure sufficient clinic staff coverage.
    • Under the supervision of the Clinical Lead and Program Director, develops, refines, and enhances clinical programs, initiatives, processes, policies, workflows, and projects that are compliant with federal, state, and local regulations.
    • Reviews timeliness of closing encounters and follows up with providers as needed.
    • Under the oversite of the Program Director, collaborates with DropIn Center staff to conduct outreach and education to increase the number of unhoused adults receiving medical care in the clinic.
    • Participates in a team consisting of members from all program areas of the Resource Center to develop and implement strategies to reduce barriers for homeless folks to receive medical and behavioral health care.
    • Coordinate with case managers to address non-medical needs of patients.
    • Oversee PCMH compliance, examples of which include panel management, TTNA assessment, same day appointments, medication review/reconciliation.
    • Under the direction of the Clinical Lead and Program Director, routinely review, update, and implement the Quality Management Plan including the development and implementation of standardized HRSA and other grants' goals, objectives, indicators, and Quality Improvement activities. Participates in the MNHC Quality Improvement Committee. Qualifications & RequirementsThe Clinic Supervisor should have the following skills, education and experience:
      • Bachelor's Degree in Public Health, Health Administration or a related field required
      • Bilingual in Spanish/English required
      • Minimum 2 years' clinical experience
      • Minimum 1 year quality improvement/assurance/management experience
      • Demonstrate cultural competence and practice behaviors that demonstrate cultural embrace
      • Demonstrate a passion for service.Who We Are: Founded in 2002 as a community response to the neighborhood's growing homeless population, the Mission Neighborhood Resource Center (MNRC) advocates for housing and resources to enhance the physical, social, emotional, and economic health of homeless residents in the 16th street corridor and surrounding Mission neighborhood. MNRC employs a service model based on harm-reduction principles and practices that focus on community building, basic human needs, and integrated health services for a diverse population as they move toward greater stability and well-beingBenefits:
        • Medical Insurance – MNHC pays 90-100% based on plan
        • Dental and Vision Insurance – free to employee
        • Flex Spend Accts for health & dependent care expenses
        • Life Insurance – free basic policy plus voluntary option
        • Vacation – 2 weeks (3 weeks after 5 yrs; 4 weeks after 8 yrs)
        • 12 Paid Holidays plus your birthday and 12 Sick Days each year
        • 40 hours Paid Educational Leave
        • 401k Retirement Savings Plan with Company ContributionPowered by JazzHR8xx6w1HcdO

Keywords: Mission Neighborhood Health Center, San Francisco , Clinic Supervisor at Homeless Drop-In Center, Healthcare , San Francisco, California

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