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Change, Communications & Learning Lead (Sr. Program Manager)

Company: Equinix
Location: Redwood City
Posted on: November 11, 2019

Job Description:

Change, Communications & Learning Lead (Sr. Program Manager)

Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. That s why we're always looking for creative and forward-thinking people who can help us achieve our goal of global interconnection. With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions.

At Equinix, we make the internet work faster, better, and more reliably. We hire hardworking people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it s our authentic, humble, gritty people who create The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do.

The HR PMO Change, Communications and Learning (CCL) Lead will be responsible for overseeing all end-to-end change management, communications and learning needs for multiple, highly complex global projects/programs the HR Leadership Team has prioritized. This will include leading project/program specific CCL workstreams consisting of resources responsible for creating CCL collateral (such as targeted communications and trainings).

In some cases, the CCL Lead will be expected to also develop collaterals, particularly for Equinix s Senior Executives and BOD. Projects/Programs this position will work on currently include, for example:

* The Contingent Workforce Project addressing Equinix s contractor needs globally in 28+ countries

* A Project to define and implement Equinix s Global Location Strategy and Global Flex Workforce Strategy

* A Project to define and implement Equinix s Global approach to Strategic Workforce Planning

RESPONSIBILITIES include, but are not limited to:

STRATEGY & EXECUTION Responsible for working with Project/Program Teams, Stakeholders and the Governing Body to develop, manage and successfully deliver the overall CCL strategy, approach and plans (including schedule, issues and risks). Delivery of the CCL Plan to be on time, within scope, within budget and at the level of quality agreed to with the Project Sponsors and Steering Committee. Delivery also includes ensuring successful execution of all CCL collateral using the optimal format, channel and/or vehicle

STAKEHOLDER MANAGEMENT-- Working extensively with internal and external global stakeholders and likely working with government/governance bodies to build effective relationships

GENERAL MANAGEMENT Oversee Project/Program specific CCL Workstreams and may be asked to develop and manage Change Teams made up of Business resources impacted by project/program scope in order to, for example, gather the Business input and share status throughout a project/program s lifecycle. Also, may be responsible for pulling together as needed focus groups and/or surveys to gather Business input on behalf of a project/program team and subsequent strategic and tactical response plans



* 8-10 years of CCL experience in mid-size (5k employees minimum) to large size companies, implementing strategic and highly complex projects with budget from $1M - $5M or greater and significant people, process and technology changes and aggressive timelines.

* HR CCL experience (2-3 yrs. minimum).

* In companies, with diverse technology landscapes with a minimum of -10-20 systems/inhouse and significant integrations.

* At Least 5 yrs. leading the CCL efforts for 2-4 projects/programs simultaneously.

* Bachelor s Degree in Communications or CCL related area or equivalent work experience.

* Demonstrated success in highly rapid and fluid business environments.

* 5-7 yrs. Global experience required.

* Highly competent in facilitating meeting with many functional areas represented and taking notes live.

* Strong language skills both written and spoken.

* Dynamic and creative.


* 5-8 yrs. leading CCL programs reporting directly to Executives (VP) and above, preferably with experience presenting to VPs/Executives.

* Master s degree preferred.

* Certification(s) in CCL preferred.


* Relevant CCL samples will be required during the interview process. If none are available, will be asked to provide mock-ups.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Keywords: Equinix, San Francisco , Change, Communications & Learning Lead (Sr. Program Manager), Executive , Redwood City, California

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