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Assistant Operations Manager

Company: University of California - San Francisco
Location: San Francisco
Posted on: November 11, 2019

Job Description:

JOB OVERVIEW
The Assistant Operations Manager position involves managing or performing the administrative services or managing the full general operations of an academic or non-academic organization(s). Administrative services include activities in finance and human resources and may also include Information Technology (IT), facilities, or student services. General management activities include long and short range strategic planning in determining the mission and directing all activities of multi-disciplinary departments through subordinate management staff.

UCSF Fitness u0026 Recreation inspires growth and health on the UCSF campus through fitness, community, and play and this position under Fitness u0026 Recreation Operations is an integral part of the department and is responsible for providing excellent customer service and maintenance of the Fitness and Recreation facilities.

The Assistant Operations Manager works under direct supervision of the Operations Manager and are responsible for carrying out the day-to-day operations, including but not limited to customer service for fitness members and guests as well as internal support for program managers and staff, adhering to cleanliness standards of the facilities, assorted clerical duties, understanding and being able to act upon emergency procedure / evacuation, daily financial reconciliations, understanding and participating in promotions, and special events.

Fitness u0026 Recreation is dedicated to making life better here for the students, faculty, staff and community of UCSF.

UCSF FITNESS u0026 RECREATION
Fitness u0026 Recreation s mission is to enrich the human spirit, quality of life, and community at UC San Francisco. Fitness u0026 Recreation operates two full-service fitness centers serving over 17,000 members including faculty, staff, students and the general public. Our staff enjoys a team-oriented work environment with many opportunities to learn and grow.

Together, we make life better for those who work, teach and study at UCSF.

ABOUT UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences.\\",\\"

Required Qualifications: Bacheloru0027s degree in related area and three to five years of relevant experience, and / or equivalent experience / training
American Red Cross Cardiopulmonary resuscitation (CPR) / Automated External Defibrillator (AED) Certification (active or within six months of employment)
Solid knowledge of common University-specific computer application programs
Knowledge of a variety of administrative operational activities such as event planning, basic fundraising processes, risk management planning, website design, accounting and payroll, and contracts and grants regulations and guidelines
Strong skills in short-term planning, analysis, problem-solving, and customer service
Thorough knowledge of financial analysis and reporting techniques, and / or human resources policies and procedures for staff and academic employees
Demonstrated skill necessary to collect, organize and disseminate information upon request
Ability to conduct presentations to large groups on and off campus
Office technology competencies must include phone u0026 voicemail system, Microsoft Word, Microsoft Excel, e-mail systems, faxing, copying, printing, scanning, FileMaker, program database system, online member access / booking (CSI), When 2 Work staff scheduling software, etc.
Highly developed interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to use discretion and maintain confidentiality
Solid organizational skills and ability to multi-task with demanding timeframes
Ability to use sound judgment in responding to issues and concerns
Customer service experience
Outgoing, friendly, and warm
Able to motivate u0026 support others in their quest to be healthier and fitter
Ability to prioritize and accomplish multiple tasks with deadlines in a customer service setting under minimal supervision
Ability to work independently and as a team member
Ability to make sound judgments

Preferred Qualifications: Certified Pool Operator (CPO) or equivalent
Solid knowledge of common University-specific computer application programs
Two years of customer service or operations experience
Knowledge of UCSF Fitness u0026 Recreation
Experience in fitness and / or organized sports
Experience in hospitality industry
Thorough knowledge of University rules and regulations, processes, protocols and procedures for budget, accounting and fund management, and / or
personnel management
Knowledge of the UC systems, forms, policies, and structure. Knowledge and use of University guidelines regarding PCI compliance, cash handling, RFR, etc.

License/Certification: American Red Cross Cardiopulmonary resuscitation (CPR) / Automated External Defibrillator (AED) Certification (active or within six months of employment)

Equal Employment Opportunity: The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Keywords: University of California - San Francisco, San Francisco , Assistant Operations Manager, Executive , San Francisco, California

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