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Northern California Service Manager

Company: Agilent Technologies
Location: San Francisco
Posted on: November 11, 2019

Job Description:

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at

As the Norther California Service Manager, you are responsible for running and growing a $30M complex business with a strong mix of both transactional and enterprise customers. In this role you have accountability for driving a high performance culture which delivers upon Agilent's strategic objectives. This is centered around building loyalty with our customers, shareholders and employees coupled with developing organizational capabilities to meet future business challenges.

Principle Duties/Responsibilities:

* Has P&L and resource accountability
* Executes upon and grows our highly transactional business model (operational excellence) as well as creates a customer intimacy model for key accounts
* Maintains customer alliances with key Agilent customers, as well as builds strategic partnerships in order to execute the business strategies
* Incorporates innovative business practices and models to drive customer loyalty in a very competitive landscape
* Ensures the business system is achieving the stated goals and takes corrective action on performance and opportunity gaps as appropriate while mitigating risk to Agilent's business
* Actively fosters a quality and continuous improvement culture within the organization challenging the status quo to improve business operations as well as cost effectiveness
* Formally reviews all business operations to ensure brand, culture and strategic objectives are achieved.
* Works with other value chain members (Sales, Division, and others) to identify and take advantage of developing market and technology/product opportunities to drive revenue
* Safeguards the Agilent brand, reputation and assets by ensuring policies and procedures are maintained and followed in accordance with corporate guidelines
* Utilize Data Analytics to provide business insights to key customers
* Deliver Quarterly Business Reviews and customer engagements events to drive loyalty
* Collaborate with sales to provide innovative solutions for key customers

Key Measures of Success:

* Brand loyalty and customer satisfaction (brand survey/ACX)
* Exceed financial targets and build sustainable shareholder value (revenue & profitability)
* Drive best in Class Leadership Scores (Agilent Leadership Survey)
* Anticipates and builds organizational capabilities to win in the future
* Meets key operational metrics (e.g. response time)
* Manages work groups representing multiple processes and/ or regions
* Designs, manages, executes tactical business plan to deliver business strategy
* Develops, executes multi-business programs


* Bachelor's, Master's or other university degree in a relevant field highly preferred; may consideration applicants with equivalent combination of education, training and hands on experience
* 4+ years of relevant experience in a service industry, preferably in the life science field
* Prior experience in a leadership and/or management role is required
* Strong leadership skills; including the ability to act as a role model, recruit top talent and delegate effectively
* Strong communication and negotiation Skills.
* Proficiency in Microsoft Office Tools including Word, Excel and PowerPoint.
* Knowledge of analytical industry and key business drivers in the marketplace
* Ability to travel extensively when needed
* A valid drivers license in good standing is required

GEO LOCATION -- San Francisco, Santa Clara, Sacramento area preferred

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please contact +1-262-754-5030 email EOE AA M/F/Vet/Disability/Sexual Orientation/Gender Identity.

For more information about equal employment opportunity protections, please see all of our notices for EEO below.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Agilent Technologies, San Francisco , Northern California Service Manager, Executive , San Francisco, California

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