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Strategic Account Manager

Company: HealthCrowd
Location: San Francisco
Posted on: November 11, 2019

Job Description:

Background: This is a unique opportunity to join a rapidly scaling startup in the healthcare communications space. HealthCrowd has developed a product suite that empowers organizations to streamline and optimize multimodal outreach and member-centric engagement at scale, while lowering risk. The net result is significantly improved quality, clinical and financial outcomes for regional/national/local payers and providers.
Role: The Strategic Account Manager is responsible for driving revenue growth and customer satisfaction in HealthCrowd's most successful customer segment. They will act as a trusted advisor to Chief Medical Officers and their teams, and other C-level executives, demonstrating in-depth knowledge of HealthCrowd's solutions, as well as emerging industry challenges and regulations.
Reporting line: The Strategic Account Manager reports into the CEO.
Location: This role is based out of HealthCrowd's offices in San Mateo, CA.
Compensation: Very competitive; no cap on commissions. Additionally, stock options will be awarded on joining and may be supplemented periodically based on meeting set goals.
Specific responsibilities include:

  • Exceed annual quotas and maximize upsell opportunities by developing account plans and sharing critical intelligence with other HealthCrowd teams.
  • Strategically and creatively prospect within well-defined territory to bring new accounts onboard.
  • Become intimately familiar with clients' operational challenges by attending regular meetings and identifying opportunities to upsell into new departments and business units. The ideal candidate will be detail oriented and enjoy the role of orchestrator, always looking for leverage and economies of scale.
  • Ensure that accounts achieve measurable and sustainable ROI, while regularly reporting on the health of each account.
  • Conduct formal, Annual Business Reviews for each account and collaborate with other HealthCrowd teams to share important customer insight and intelligence, particularly Customer Success and Engineering teams to ensure all customer needs are met.
  • Navigate organizational structures and key decision-making processes, as well as Compliance, Regulatory, Procurement and IT Security processes. Negotiate directly with procurement departments as necessary.
    • BA/BS degree
    • Intellectually curious and strategic
    • 2 - 4+ years of account management experience, selling SaaS solutions and growing mid-market/enterprise accounts, or similar experience in adjacent roles
    • Great enthusiasm, energy, humor, and the ability to convey this through phone and email communications
      • Medical, Dental, Vision and 401k
      • Flexible vacation policy
      • Subsidized education opportunities and unlimited reference books
      • Performance driven annual rewards system, including stock options
        About: HealthCrowd is the first truly unified SaaS platform for healthcare communications. By fusing healthcare domain expertise with ad analytics and machine learning, we help healthcare organizations communicate digitally with consumers to improve clinical and financial outcomes. Our approach is prescriptive and based on data. We are always improving, optimizing and innovating. In the rapidly changing world of healthcare, we stay ahead of the curve with technology, service excellence and pride of ownership.
        HealthCrowd is located in San Mateo, CA, is venture-backed and is proud to be an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Keywords: HealthCrowd, San Francisco , Strategic Account Manager, Executive , San Francisco, California

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