SanFranRecruiter Since 2001
the smart solution for San Francisco jobs

Customer Success Manager

Company: Dynatrace
Location: San Mateo
Posted on: September 21, 2019

Job Description:

CUSTOMER SUCCESS MANAGER

Services / San Mateo, California

Apply now

The Customer Success Manager (CSM) is responsible for preserving and growing subscription renewals from the assigned named accounts, for Digital Experience Management (DEM) solutions in assigned territory by driving adoption using a customer engagement lifecycle model.

The CSM will drive subscription renewals, navigate enterprise organizations, and collaborate with the renewal to ensure on-time renewals.

Develop and manage customer relationships at all levels in assigned accounts in order to prove and increase value in Dynatrace solutions.

POSITION DESCRIPTION & RESPONSIBILITIES

* Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.

* Own renewal strategy and subsequent on time renewal of subscription(s)

* Build Dynatrace brand awareness and loyalty

* Defend against the competition

* Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items

* Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution

* Coordinate account activities with sales teams for Assigned accounts within territory

* Identify strategic, new business growth opportunities

* Leverage relationships to aid in the building of reference accounts/contacts

* Act as customer advocate and liaison to become a Trusted Advisor

* Travel as required

QUALIFICATIONS

* A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices

* Proven expertise working with the executive level in client environments, as well as with procurement and business owners

* Excellent verbal, written and interpersonal communication skills

* Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.

* Highly motivated, energetic and committed to getting results

* Ability to develop strong relationships with the user/customer/internal communities

* Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.

#LI-MT1

Dynatrace provides software intelligence to simplify enterprise cloud complexity and accelerate digital transformation. With AI and complete automation, our all-in-one platform provides answers, not just data, about the performance of applications, the underlying infrastructure and the experience of all users. That s why many of the world s largest enterprises trust Dynatrace to modernize and automate enterprise cloud operations, release better software faster, and deliver unrivaled digital experiences.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an equal opportunity employer and VEVRAA Federal Contractor. We consider all qualified applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, veteran status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact recruiting@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement.

NOTE TO RECRUITERS AND PLACEMENT AGENCIES: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

Apply now All positions

Keywords: Dynatrace, San Francisco , Customer Success Manager, Executive , San Mateo, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


RN Manager PAN Telehealth (Relo - TX - Sign On Bonus)
Description: The Nurse Manager is responsible for creating and sustaining a healthy work environment for staff which fosters excellent professional nursing practice, shared decision-making, interdisciplinary teamwork (more...)
Company: Baylor Scott
Location: Sacramento
Posted on: 10/15/2019

Sales Manager
Description: Company Description br br Empowering innovation - IMAGINiT Technologies, a division of Rand Worldwide, advances the way architects and engineers use 3D technology to design, develop, and manage complex (more...)
Company: Rand Worldwide, Inc
Location: Sacramento
Posted on: 10/15/2019

Client Service Manager
Description: DescriptionAt First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that (more...)
Company: First Republic Bank
Location: San Mateo
Posted on: 10/15/2019


Nurse / Manager Job in Vacaville, California
Description: LOOKING FOR A GREAT CAREER vs. JUST A JOB br Kindred at Home, a Fortune 500 Company and one of Americas 100 Best Places to Work is seeking a full time STAFFING MANAGER for their top performing Vacaville (more...)
Company: Kindred at Home
Location: Vacaville
Posted on: 10/15/2019

Client Service Manager
Description: DescriptionAt First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that (more...)
Company: First Republic Bank
Location: Pacifica
Posted on: 10/15/2019

General Manager
Description: DescriptionTo eat. To laugh. To share. That's why people come to Pizza Hut. It's the calling of our Restaurant General Managers to make them feel like family with smiles, teamwork and dedication. If you're (more...)
Company: Pizza Hut
Location: Lodi
Posted on: 10/15/2019

Director, Product Transformation
Description: Looking for a chance to do meaningful work that touches millions Come join the hardest working, nonprofit health plan in California and help us shape the future of health care. Blue Shield of California (more...)
Company: Blue Shield of CA
Location: El Dorado Hills
Posted on: 10/15/2019

Management Trainee San Leandro
Description: If you re looking to start your career with a company that grows their managers and leaders from within the organization, then the Enterprise Management Training Program is for you. Whether you see yourself (more...)
Company: Enterprise Rent-A-Car
Location: San Leandro
Posted on: 10/15/2019

RN Nurse Manager STC-5 (Relo - TX - Sign On Bonus)
Description: The Nurse Manager is responsible for creating and sustaining a healthy work environment for staff which fosters excellent professional nursing practice, shared decision-making, interdisciplinary teamwork (more...)
Company: Baylor Scott
Location: Sacramento
Posted on: 10/15/2019

Sales and Operations Management Trainee
Description: br br Position Summary: br br Take charge. Think fast. br br Move forward. As a Sales and Operations Management Trainee in our fast-paced environment, you will use your hard-earned degree (more...)
Company: PENSKE TRUCK LEASING
Location: West Sacramento
Posted on: 10/15/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Francisco RSS job feeds