Senior Product Solutions Manager
Location: San Francisco
Posted on: September 15, 2019
Formation is seeking a Senior Product Solutions Manager to help
enterprise customers design unique end-user experiences and derive
the most value from our platform. Formation's product learns and
adapts to people's preferences, habits, and feedback-orchestrating
highly relevant experiences that are truly unique to each person.
The largest brands in the world use our platform to change the way
people engage across multiple industries, be it travel, retail,
finance, or healthcare.
As a Product Solutions Manager, you'll be the technical product
solution owner for one or more of our enterprise customers. You'll
help define use cases, demonstrate prioritization mastery, and
coordinate development with internal functions such as Engineering,
Data Science, Design, Customer Success, and Business Operations.
Ultimately, you care deeply about creating highly engaging,
innovative experiences that meets and exceeds our customer's
business goals. This role will require occasional travel to
This is a unique opportunity to grow into a Product Solutions
Director and lead a specific industry vertical, move into Product
Management, or join Customer Success as a Strategic Account Manager
to own strategy, growth and advisory for a Fortune 500
The Customer Solutions team at Formation consists of Success,
Service and Support. We act as partners to our customers by
understanding their business challenges and collaborating closely
to derive the most value out of our product while delivering a high
quality customer experience.
- Engage with customer to understand current state, challenges,
and trends. Be an active listener and co-collaborator.
- Co-create product use cases and new feature roadmap with the
customer, balancing internal product roadmap/vision with customer
- Own product use case and feature development from initial
ideation through go-to-market launch
- Maintain strong relationships with internal teams to ensure
that customer's needs are reflected in future releases and plans,
including partnering with Product Managers and Technical Project
Managers to design and deliver
- Contribute to a cross-functional team (data science, analytics,
engineering, design, QA, customer success) that owns multiple
aspects of the product and customer experience
- Support implementation and on-going deployment activities
Skills and Experience:
- Minimum 5 years of experience in product management, solutions
engineering or management / IT consulting. Experience working with
enterprise customers strongly preferred.
- Empathetic to customer and end-user needs, with the ability to
translate those needs into product solutions
- Experience navigating business, customer experience, and
technical tradeoffs in application and/or platform
- Excellent verbal and written skills with the ability to build
trust, influence, and negotiate with both internal and customer
stakeholders across teams and levels
- Experience with agile development methodologies
- Familiarity with statistics and analytics
- Technical background in computer science or related engineering
- Experience with products leveraging machine learning and/or
data science big plus!
Formation distills complex customer data into uniquely tailored
experiences; we orchestrate physical and digital exchanges into one
seamless journey. Our business is building lasting, trusted
relationships between people and brands-and making it look
We're already reaching millions of people a day, and we're just
getting started. Our founding leadership is equal parts business,
design, and engineering-because we believe differing perspectives +
passionate discourse achieve the greatest outcomes. We are
collectively talented, but also humble. We give our whole selves.
We love learning new things.
Formation is committed to inclusion and diversity and is an equal
opportunity employer. All applicants will receive consideration
without regard to race, color, religion, gender, gender identity,
sexual orientation, national origin, disability, or veteran
If you're up for the challenge of a lifetime, we're looking for
outstanding talent to join our team.
Keywords: Formation, San Francisco , Senior Product Solutions Manager, Executive , San Francisco, California
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