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Principal Product Manager (Item)

Company: Walmart eCommerce
Location: San Bruno
Posted on: July 15, 2019

Job Description:

Position DescriptionReporting into the Sr. Director of Product for Search & Item, you will be responsible for driving the customer experience on Walmart.com during key moments of the discovery and decision- making process on the Item Page (in the industry often also known as the Product Details Page, or simply PDP). Specifically, in this role you will help to both define and execute on the strategy for the display, engagement with and conversion of Walmart.coms Item pages, developing a customer experience which is at the same time horizontally scalable and vertically optimized.

The Item page of Walmart.com must be seamlessly high-performing for all entry points (from SEO/SEM to on-site traffic from Search and Browse), across a range of verticals from Everyday Living to Fashion and Home, on every platform (Desktop and Mobile alike) and supporting the Walmart shoppers unique omnichannel journeys. This is a high-impact and high-visibility role for someone who has a passion for the intersection of e-commerce, technology, behavioral science and business, and has deep experience in making a product strategy come to life by guiding and inspiring a team of product managers, designers and engineers.

The ideal candidate for this role is a strategic thinker, analytical, detail and results-oriented and has excellent problem-solving skills with a strong work ethic. Youre customer-focused and know how to deliver exceptional experiences for customers, by understanding where they are in their shopping journey when they arrive on the Item page and serving the right UX in a clear and highly engaging manner with an eye towards conversion. Youre a highly motivated self-starter with a deep understanding of customers needs and the competitive landscape. Youre an excellent communicator, building strong cross-functional relationships and excel at working across departments and easily collaborating with Business Partners, User Experience, Project Managers, Research, Engineering and Analytics teams. Youre comfortable leading a team of smart and talented product managers, while at the same time not afraid to roll up your sleeves and work alongside your team to get the job done.

Core Responsibilities



  • Helps define and maintains a strong line-of-sight towards a compelling Item product vision, putting a complex array of stakeholder deliverables in the context of the bigger picture
  • Partners closely with PM team, UX, Analytics and Engineering counterparts to translate the Item vision into a clear product strategy and prioritized backlog for the team to execute on
  • Maintains excellent cross-functional working relationships with our wide array of partners and stakeholders, including (but not limited to) Everyday Living, Fashion, Home, Entertainment, Site Fundamentals, Stores and Advertising
  • Builds on top of subject-matter expertise to elevate the Item experience beyond fundamentals by partnering with Search, SEO/SEM, Personalization, UGC, design and engineering, among others
  • Motivates and challenges the team to embrace an Agile mindset of rapid iterations and learning, constantly improving our execution efficiency and thinking big to deliver big on customer and business outcomes
  • Presents and clearly articulates product strategy to company leadership
  • Secures cross-functional alignment and resources, championing the Item teams mission and eliminates any blockers to ensure swift execution of our strategy
  • Cultivates an environment where associates respect and adhere to company standards of integrity and ethicsMinimum Qualifications--- Bachelor's degree in Business Administration, Computer Science, Engineering, or related field and at least 6 years of experience in eCommerce product management, management consulting, or related field.
  • At least 1 year of supervisory experience in product management, or related fieldAdditional Preferred Qualifications--- Deep understanding of executing in a dual-track Agile environment within a complex corporate setting
  • Direct product management experience with Item, conversion optimization techniques and/or optimizing for SEO/SEM traffic engagement as well as building best-in-class customer experiencesCompany SummaryThe Walmart eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the worlds largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in technology, merchandising, marketing, supply chain, talent and more, we are reimagining the intersection of digital and physical shopping to help achieve that mission.Position SummaryThe Item page team manages a unique and core part of the Walmart.com experience, in that it serves as both the final step before a user adds a product to their cart (and as such is part of almost every customer journey) as well as the entry point and first impression for millions of users who every day arrive at the site from SEO/SEM channels. We strive to present products and services in the clearest and most compelling manner to inspire deep engagement, trust in the quality of our inventory, services and marketplace sellers alike, as well as encourage our customers to convert with confidence. We collaborate with what is perhaps the largest and most exciting set of stakeholders across the entire organization, to present our customers with an experience which not only performs at a high level across categories, channels and platform, but also feels familiar and inspiring to customers shopping within specific verticals. Ultimately, we balance optimizing for conversion on the currently viewed Item (through leveraging everything from UGC to Personalization to Big Data) with guiding the customer through highly relevant recommendations, bundled offers and sponsored content.

Keywords: Walmart eCommerce, San Francisco , Principal Product Manager (Item), Executive , San Bruno, California

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