Customer Success Manager - Strategic Accounts
Location: San Francisco
Posted on: July 16, 2019
At Cloudflare, we have our eyes set on an ambitious goal: to help
build a better Internet. Today the company runs one of the world's
largest networks that powers more than 10 trillion requests per
month. Cloudflare protects and accelerates any Internet application
online without adding hardware, installing software, or changing a
line of code. Internet properties powered by Cloudflare have all
web traffic routed through its intelligent global network, which
gets smarter with every request. As a result, they see significant
improvement in performance and a decrease in spam and other
attacks. Cloudflare was recognized by the World Economic Forum as a
Technology Pioneer and named to Entrepreneur Magazine's Top Company
We realize people do not fit into neat boxes. We are looking for
curious and empathetic individuals who are committed to developing
themselves and learning new skills, and we are ready to help you do
that. We cannot complete our mission without building a diverse and
inclusive team. We hire the best people based on an evaluation of
their potential and support them throughout their time at
Cloudflare. Come join us!About the DepartmentCustomer Success
Managers, Account Executives, Business Development Representatives,
Solution Engineers, and Sales Operations - all working together
help our customers adopt Cloudflare and create great
The sales team at Cloudflare helps customers solve real, technical
problems while creating the revenue streams that help the company
provide free service to millions in our community.What you'll doYou
will be responsible for ensuring the success of Cloudflare's
largest Enterprise customers and managing all of their post-sale
experiences. You will bring strong relationship-building
experience, product knowledge, project management and
organizational skills, as well as a high degree of empathy to
ensure the customer's satisfaction with Cloudflare's services.
You will maintain a deep understanding of our solutions and present
to customers about the most relevant features/functionality for
their specific business needs. You are ultimately responsible for
the retention of your book of business; this is driven through
demonstrating the value the products and services provide to the
customer's business via quarterly reviews.
Additional responsibilities will include:
- Manage the customer life cycle including contract
- Work with your account teams to plan and execute long term
account plans to facilitate retention and growth via product and
new business unit expansion
- Develop and maintain long-term relationships with stakeholders
in your account portfolio.
- Work cross-functionally with Product, Engineering, SRE,
Marketing and other teams to resolve customer business issues and
work towards their stated goals.
- Manage customer feedback and product needs by providing feature
requests to internal partner teams.
Examples of desirable skills, knowledge and experience
- Bachelor's degree required. Masters is a plus.
- 8+ years of experience in a Customer Success/Account Management
role [servicing enterprise accounts].
- Basic understanding of computer networking and "how the
- Curiosity to learn about the cloud security and performance
- Experience with project management, account portfolio planning
- Ability to prioritize, multi-task, and perform effectively
- Strong phone and interpersonal communication skills (verbal and
written) as well as organizational skills.
- Track record of successful planning and execution of Executive
- Understanding of application, server, and network security a
What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company.
We're a highly ambitious, large-scale technology company with a
soul. Fundamental to our mission to help build a better Internet is
protecting the free and open Internet.
Project Galileo: We equip politically and artistically important
organizations and journalists with powerful tools to defend
themselves against attacks that would otherwise censor their work,
technology already used by Cloudflare's enterprise customers--at no
Project Athenian: We created Athenian Project to ensure that state
and local governments have the highest level of protection and
reliability for free, so that their constituents have access to
election information and voter registration.
Path Forward Partnership: Since 2016, we have partnered with Path
Forward, a nonprofit organization, to create 16-week positions for
mid-career professionals who want to get back to the workplace
after taking time off to care for a child, parent, or loved
18.104.22.168: We released 22.214.171.124 to help fix the foundation of the
Internet by building a faster, more secure and privacy-centric
public DNS resolver. This is available publicly for everyone to use
- it is the first consumer-focused service Cloudflare has ever
released. Here's the deal - we don't store client IP addresses
ensure that no user data is sold to advertisers or used to target
Sound like something you'd like to be a part of? We'd love to hear
All qualified applicants will be considered for employment without
regard to their, or any other person's, perceived or actual race,
color, religion, sex, gender, gender identity, gender expression,
sexual orientation, national origin, ancestry, citizenship, age,
physical or mental disability, medical condition, family care
status, or any other basis protected by law. We are an
Cloudflare provides reasonable accommodations to qualified
individuals with disabilities. Please tell us if you require a
reasonable accommodation to apply for a job. Examples of reasonable
accommodations include, but are not limited to, changing the
application process, providing documents in an alternate format,
using a sign language interpreter, or using specialized equipment.
If you require a reasonable accommodation to apply for a job,
please contact us via e-mail at email@example.com or via mail at
101 Townsend St. San Francisco, CA 94107.
Keywords: CloudFlare, San Francisco , Customer Success Manager - Strategic Accounts, Executive , San Francisco, California
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