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Director of International Development

Company: Ghirardelli Chocolate
Location: San Leandro
Posted on: June 15, 2019

Job Description:

The Director of International Development leads an important opportunity for the Ghirardelli Chocolate Company. This key role will lead the strategic development of all Ghirardelli products internationally, including both our Professional Products (restaurant focused) and Branded (retail focused) businesses. The Director will work closely with external selling agents as well as internal cross-functional support to build the export plans and execute them to drive strong sales growth outside the United States.

Key responsibilities include: establishing strategic plans, brand building, marketing activation, delivering company distribution, pricing & promotion objectives and achieving sales & profit budgets. Critical to success will be strong cross-functional work to ensure that our international offerings are appropriate and the necessary infrastructure, tools and products for international success are in place. Also, strong leadership of our sales agents at our export management companies and country distributors will be key to achieve the required results through others. The Director brings both a top-line and bottom-line perspective to all business decisions. The Director is also a results oriented leader and a strategic thinker who works well with others. Additionally, the Director has an entrepreneurial spirit that can pioneer a business.

The Director of International Development is a vital member of the Ghirardelli Professional Products (PPD) leadership team which includes all direct staff of the VP of Professional Products and which sets direction and leads execution for the entire Professional Products organization. Additionally, the Director will be a member of the Company leadership team, which allows the Director to provide input into the direction of the overall Ghirardelli Company.

Lead the International Sales & Marketing Organization

  • Set strategic direction for the Ghirardelli Company international business to achieve strong and sustainable long term growth. A visionary approach at business building across countries is required.
  • Build strong plans to achieve successful growth across all targeted countries.
  • Create brand building marketing activation plans across countries.
  • Ensure the best products and packaging are offered to our international customers.
  • Build internal company support as appropriate to champion export needs.
  • Achieve NTS budgets, both short-term and long-term, while influencing the successful attainment of GP% budgets.
  • Achieve all Professional Products Sales and Branded Sales Priorities, while developing a short and long-term plan for country distributors and in store presence.
  • Spend within expense budget and spend trade funds to achieve the best ROI possible.
  • Select and manage Export companies as well as working closely with key country. distributors and operators. Champion the expansion of Ghirardelli resources as appropriate.
  • Intervene in situations where an issue arises which requires oversight to insure company integrity, sales, creation of a new policy/procedure or where additional sales team growth should occur.

    Deliver Financial Results

    • Achieve NTS & GP% budgets.
    • Achieve Professional Products & Branded Sales Priorities.
    • Spend within Trade Funds and departmental budgets.
    • Lead Scorecard planning and tracking on a monthly basis with all International countries and key accounts.
    • Provide channel forecasting, sales and other necessary data, key decisions & communications (personnel, broker, account, etc.) on a regular basis to the VP of Professional Products in a professional and timely manner.

      Develop Team Members Individually and Collectively into a High Performing Cohesive Group

      • Assess Export Management Companies and Country Distributors, develop and coach individuals on the team.
      • Continually assess overall team capability vs. requirements and adjust as needed.
      • Make proposals to expand resources as appropriate to effectively build the business over time.
      • Manage performance issues quickly and directly.
      • Understand professional goals of team members and build plans to help them achieve goals.

        Develop Key Customers

        • Develop a strategic vision for the Ghirardelli business (both short and long-term) to ensure continuous growth for the brand.
        • Lead the development of our international sales through our export management company and country distributors.
        • Penetrate key countries and understand Ghirardelli business development opportunities at each key customer.
        • Personally engage with large international customers that will help build the business.

          Be a Leader within the Professional Products Organization and Company

          • Demonstrate passion, commitment and integrity in all activities.
          • Treat confidential information as such.
          • Take both a top-line and bottom-line perspective on all issues.
          • Collaborate effectively across functions.

            Sell, live, demonstrate and protect the premium-ness of our products

            • Build the Ghirardelli Brand Equity by demonstrating quality in everything you do.

              • Demonstrated Leadership and Entrepreneurship.
              • Strong oral and written communication skills.
              • High level of follow-up, availability and responsiveness to internal and external partners.
              • Good organizational and time management skills.
              • Strong analytical and computer skills (Excel, PowerPoint, Outlook, Word and ability to utilize, search and navigate on the Internet).
              • Exhibit high level of focus and account penetration using sophisticated analysis and presentation skills.
              • Demonstrated ability in public speaking and making effective customer presentations.
              • Extensive knowledge and experience with channel and/or customers.
              • Prior direct account management.
              • Experience with forecasting software and promotional planning/deduction management systems or proven experience with financial management related to promotional product spending, travel and entertainment expense management and creating financial recommendations utilizing basic ROI analysis.

                Education and Work Experience:

                • BA/BS Degree , MBA desired
                • 10+ years of Professional Products/CPG selling, marketing and management experience.
                • Increasing levels of responsibilities.
                • International experience.
                • The ability to speak multiple languages is a plus.

Keywords: Ghirardelli Chocolate, San Francisco , Director of International Development, Executive , San Leandro, California

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