SanFranRecruiter
the smart solution for San Francisco jobs

Senior Program Manager, Customer Experience (CX)

Company: McAfee
Location: Santa Clara
Posted on: May 19, 2019

Job Description:

Job Tite: Senior Program Manager, Customer Experience (CX)

Location: Santa Clara, CA, USA or Waterloo, ON

Role Overview

Do you want to shape and influence the strategic initiatives that keep humanity safe from cyber threats for millions of consumers around the globe every single day? At McAfee, were changing the way we deliver products to our consumers and partners by putting customer experience (CX) at the forefront of everything we do. As a Senior Program Manager, you will play a critical role in this transformation by enabling teams to focus on creating experiences that delight and inspire consumers worldwide.

About McAfee

At McAfee, we strive to enable a world where cybersecurity is so consistent, reliable and effective that it becomes a trusted foundation in our lives like clean air and water. We believe that no one person, product, or organization can fight cybercrime alone. Its why we rebuilt McAfee around the idea of working together. People working together. Products working together. Organizations and industries working together. Our goal is to spread this collaborative attitude to our customers, partners, even competitors. All uniting to overcome the greatest challenge of the digital age cybercrime - and making the connected world more secure.

About the Role


  • Serve as the right hand to the Director of Customer Experience (CX) orchestrating CX, Design and Research teams across multiple time zones to deliver experiences that protect and delight millions of consumers worldwide
  • Collaborate with product managers, engineers, and other program managers to drive scope, requirements, prioritization, resourcing, and workflow management
  • Provide weekly team updates on design program status, roadmap changes, resource utilization, and overall team performance to improve team efficiency and impact
  • Participate in quarterly and annual planning sessions to help deliver well-defined roadmaps for greater transparency across the teams
  • Anticipate and identify interdependencies, competing priorities and potential risks across multiple product and engineering teams with proposed solutions to remove roadblocks
  • Forecast future headcount and manage budgets to efficiently and effectively scale the CX, Design and Research teams by balancing product backlogs with new roadmap initiatives
  • Measure the impact of programs both quantitatively and qualitatively
  • Evangelize team achievements to the broader consumer organization
  • Help individuals connect their work back to McAfees mission, vision, and values to build a stronger team culture while empowering individuals to do the best work of their lives

    About You

    • A natural leader and empathetic connector who thrives on building impactful relationships across complex organizations
    • 5+ years of program management, product consulting, product management, or project management experience with design teams or similar
    • Superior time management, resource management, prioritization, and problem-solving skills
    • Proven track record of leading and influencing multi-disciplinary teams to deliver high-quality work
    • Clear written, verbal and visual communication with evident skills in negotiation and conflict resolution
    • Hands on experience working in a scrum environment with technology teams
    • Proficiency in project collaboration and management tools (JIRA, Slack, Asana, MS Excel etc.)
    • Highly proactive, willing to take ownership, requires limited oversight
    • Knowledge of the design process and coordinating creative output a strong plus
    • BA/BS degree or equivalent practical experience
    • Ability to travel up to 15%

      Company Benefits

      Our corporate culture and values are central to McAfees philosophy. Every day we embrace a more diverse workforce and inclusive environment. We are encouraged to bring our true selves to work. Our wide range of social communities & programs, flexible work hours and family-friendly benefits, all allow our employees to feel valued as people while enjoying positive and challenging work. Check out more: Careers & Life at McAfee.

      Perks include:

      • Pension / Retirement Programs
      • Medical, Dental and Vision Coverage Programs
      • Support for Community Involvement and Programs

        Unleash your Power Join our Talent Network: http://careers.mcafee.com/

        McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Keywords: McAfee, San Francisco , Senior Program Manager, Customer Experience (CX), Executive , Santa Clara, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Assistant Director
Description: Description:KinderCare Education is the nation s leader in early childhood education. We nourish curiosity through purposeful experiences to create a future full of lifelong learners. From our National (more...)
Company: KinderCare Education
Location: Sunnyvale
Posted on: 05/23/2019

Supervisor, Order Management
Description: It's fun to work in a company where people truly BELIEVE in what they're doing br br We're committed to bringing passion and customer focus to the business. br br The Role br br This person (more...)
Company: Proofpoint
Location: Sunnyvale
Posted on: 05/23/2019

Director, Product Design
Description: You are a passionate leader who understands people and thrives on crafting compelling product experiences for them. You excel in a thoughtful environment of product thinkers and builders while driving (more...)
Company: Ivy Exec
Location: Oakland
Posted on: 05/23/2019


Director
Description: A great Skilled Nursing Facility SNF is looking for an experienced Director of Rehabilitation / Director of Rehab / DOR to join their growing team The Director of Rehabilitation / Director of Rehab (more...)
Company: Centra Healthcare
Location: Modesto
Posted on: 05/23/2019

Director of Recovery and Wellness
Description: The Wellness Program Director is responsible for the clinical, fiscal and operational management of multiple wellness centers that provide mental health and case management services. Maintains fidelity (more...)
Company: Ivy Exec
Location: Oakland
Posted on: 05/23/2019

Publication Manager
Description: General Position Summary/Purpose:The Manager, Publications will be responsible for developing scientifically accurate publications and presentations. This position will report the to the Associate
Company: Aerotek
Location: Sunnyvale
Posted on: 05/23/2019

Soft Services Manager
Description: Job TitleSoft Services ManagerJob Description SummaryJob DescriptionCushman
Company: Cushman & Wakefield Inc
Location: Sunnyvale
Posted on: 05/23/2019

Managing Director - Commercial Real Estate
Description: Add your resume and apply to jobs with your Glassdoor profile. Create Profile. Job. NAI Northern California is a technology-enabled commercial real estate brokerage with offices located in San Francisco, (more...)
Company: NAI Northern California
Location: Oakland
Posted on: 05/23/2019

Program Manager - Employment Law
Description: LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach (more...)
Company: LinkedIn
Location: Sunnyvale
Posted on: 05/23/2019

Sr Manager, Supplier Engineering Systems
Description: Job: Manufacturing Operations br br Primary Location: United States-California-US-CA-Sunnyvale br br Schedule: Full-time br br Requisition ID: 181646 br br DescriptionCompany Description: (more...)
Company: Intuitive Surgical
Location: Sunnyvale
Posted on: 05/23/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Francisco RSS job feeds