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Assistant Hotel Manager

Company: Graton Resort & Casino
Location: Rohnert Park
Posted on: May 19, 2019

Job Description:


Position Summary:
Perform responsibilities in accordance with all Company standards, policies, and procedures.
Essential Functions:
1. Responsible for practicing, supporting, and promoting Graton Resort & Casino's Company-wide culture and demonstrating Graton Resort & Casino's Service Standards at all times.
2. Responsible for daily operations of Hotel Front Desk, including implementation and execution of proper check-in and check-out procedures, Guest account settlement, and in-house account balance maintenance.
3. Maintain and integrate effective communication between Front Desk and all Hotel operation departments, including Internal Maintenance, Housekeeping and Bell Service/Valet.
4. Monitor and evaluate Team Members to ensure the highest levels of productivity and accordance with the policies and procedures set forth by corporate and departmental standards.
5. Schedule staff accordingly with regard to daily arrival and departure volume, as well as staff requirements for Amphitheater and Concert event ticket sales and Will-call ticket distribution.
6. Maintenance of room rack and availability, while ensuring maximum occupancy and room revenue.
7. Assist the Hotel Manager with budgeting and forecasting with the focus of long term occupancy and revenue generation.
8. Maintain supply stock ordering.
9. Maintain communication with Team Members to promote a positive work environment and maintain exemplary morale.
10. Maintain proper records regarding Team Members' adherence to policies and procedures, and required counseling and disciplinary action.
11. Other job related duties as assigned.

Keywords: Graton Resort & Casino, San Francisco , Assistant Hotel Manager, Executive , Rohnert Park, California

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