Senior Banquet Manager The Westin St. Francis San Francisco On Union Square (19000AEM)
Company: Marriott International, Inc.
Location: San Francisco
Posted on: April 19, 2019
Heres To Your Journey with Westin At Westin, we are committed to
empowering the well-being of our guests by providing a refreshing
environment, thoughtful amenities, and revitalizing programming to
help ensure that they leave feeling better than when they arrived.
We recognize that travel can be disruptive to our guests
well-being, and were energized to assist as partners in helping
them maintain control and soaring above it all while on the road.
Everything we do is designed to help guests be at their best, and
they appreciate our supportive attitude, anticipatory service and
extensive knowledge on how to best assist them throughout their
stay. We are looking for dynamic people who are excited to join the
team and ready to jump into any situation to give a helping hand.
If youre someone who has is positive, adaptable and intuitive, and
has a genuine interest in the well-being of others around you, we
invite you to discover how at Westin, together we can rise. The
Westin St. Francis San Francisco On Union Square located at 335
Powell St, San Francisco, CA 94102 is currently hiring a Senior
Banquet Manager. Responsibilities include: JOB SUMMARY Accountable
for the overall success of the Banquets/Catering Department. Leads
the team in providing proper room set ups based on requirements and
standards, personally assisting when needed. Directs and motivates
team to provide high level of service. Monitors and controls
financial and administrative responsibilities including asset
protection. Develops and trains team to complete work thoroughly,
promptly and safely. CANDIDATE PROFILE Education and Experience
High school diploma or GED; 3 years experience in the event
management, food and beverage, or related professional area. CORE
WORK ACTIVITIES Executing Event Services Operations and Maintaining
Inventories Attends pre-event meetings as needed to understand
group needs. Establishes consistent standards for meeting room sets
and VIP meeting room sets. Conducts function room inspections prior
to each function to ensure the room is set according to
specifications. Maintains cleanliness and sanitation standards in
all event operation areas. Acts as a liaison between Banquets,
Event Planning, Event Technology teams and the group contact
throughout the event. Projects supply needs for the department
(e.g., pads, pens, candy jars, bottled water/water pitchers).
Coordinates routine maintenance to ensure a quality meeting
facility. Solves problems and/or suggest alternatives to previous
arrangements if necessary. Attends and participates in all
pertinent meetings. Leads shifts and actively participates in the
servicing of events. Ensures function rooms are set according to
event documentation (Banquet Event Orders, resumes, etc.) and
customer requirements. Providing and Ensuring Exceptional Customer
Service Empowers associates to provide excellent customer service.
Understands the impact Event Services has on the overall success of
an event and manages activities to maximize customer satisfaction.
Sets a positive example for guest relations. Strives to improve
service performance. Makes presence known to customer at all times.
Emphasizes guest satisfaction during all departmental meetings and
focuses on continuous improvement. Conducting Human Resources
Activities Schedules associates to ensure shift coverage and meet
business demands and productivity goals. Establishes and maintains
open, collaborative relationships with associates and ensures
associates do the same within the team. Conducts associate
performance appraisals and provides feedback as needed. Solicits
associate feedback, utilizes an open door policy and reviews
associate satisfaction results to identify and address associate
problems or concerns. Observes service behaviors of associates and
provides feedback to individuals. Communicates performance
expectations in accordance with job descriptions for each position.
Ensures property policies are applied fairly and consistently,
disciplinary procedures and documentation are completed according
to Standard and Local Operating Procedures (SOPs and LSOPs) and
support the Peer Review Process. Brings issues to the attention of
supervisor and/or Human Resources as necessary. Ensures associates
understand expectations and parameters. Delegates tasks to ensure
room sets are on time and meet Event Service Standards. To apply
now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
local laws.Marriott International considers for employment
qualified applicants with criminal histories consistent with
applicable federal, state and local law.
Keywords: Marriott International, Inc., San Francisco , Senior Banquet Manager The Westin St. Francis San Francisco On Union Square (19000AEM), Executive , San Francisco, California
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