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Senior Banquet Manager The Westin St. Francis San Francisco On Union Square (19000AEM)

Company: Marriott International, Inc.
Location: San Francisco
Posted on: April 19, 2019

Job Description:

Heres To Your Journey with Westin At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests well-being, and were energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If youre someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise. The Westin St. Francis San Francisco On Union Square located at 335 Powell St, San Francisco, CA 94102 is currently hiring a Senior Banquet Manager. Responsibilities include: JOB SUMMARY Accountable for the overall success of the Banquets/Catering Department. Leads the team in providing proper room set ups based on requirements and standards, personally assisting when needed. Directs and motivates team to provide high level of service. Monitors and controls financial and administrative responsibilities including asset protection. Develops and trains team to complete work thoroughly, promptly and safely. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES Executing Event Services Operations and Maintaining Inventories Attends pre-event meetings as needed to understand group needs. Establishes consistent standards for meeting room sets and VIP meeting room sets. Conducts function room inspections prior to each function to ensure the room is set according to specifications. Maintains cleanliness and sanitation standards in all event operation areas. Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event. Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers). Coordinates routine maintenance to ensure a quality meeting facility. Solves problems and/or suggest alternatives to previous arrangements if necessary. Attends and participates in all pertinent meetings. Leads shifts and actively participates in the servicing of events. Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements. Providing and Ensuring Exceptional Customer Service Empowers associates to provide excellent customer service. Understands the impact Event Services has on the overall success of an event and manages activities to maximize customer satisfaction. Sets a positive example for guest relations. Strives to improve service performance. Makes presence known to customer at all times. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Conducting Human Resources Activities Schedules associates to ensure shift coverage and meet business demands and productivity goals. Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. Conducts associate performance appraisals and provides feedback as needed. Solicits associate feedback, utilizes an open door policy and reviews associate satisfaction results to identify and address associate problems or concerns. Observes service behaviors of associates and provides feedback to individuals. Communicates performance expectations in accordance with job descriptions for each position. Ensures property policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Brings issues to the attention of supervisor and/or Human Resources as necessary. Ensures associates understand expectations and parameters. Delegates tasks to ensure room sets are on time and meet Event Service Standards. To apply now, go to: https://jobs.marriott.com/marriott/jobs/19000AEM?%3Flang=en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin.com/company/marriott-international http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Keywords: Marriott International, Inc., San Francisco , Senior Banquet Manager The Westin St. Francis San Francisco On Union Square (19000AEM), Executive , San Francisco, California

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