Environmental Services / Custodial Operations Manager
Location: Palo Alto
Posted on: March 18, 2019
Unit Description--Employer, North America's leading provider of contract management services is seeking an--Environmental Services (Housekeeping) Operations Manager 2--for one of the Nations Top ranked Hospital--Stanford University Medical Center in Palo Alto, CA! --The scope of this position includes the oversight of staff and staff development for the unit. Stanford University Medical Center includes the leadership of over 300 employees and nearly 3 million square feet in Stanford, CA; just south of the San Francisco, CA area.----This position will work primarily--on the 2nd shift (2 - 11pm), but requires the flexibility to cover other time frames/shifts as needed. Ideal candidate will have previous experience in large custodial / housekeeping account, have an understanding of regulatory guidelines and maintain flexibility in work hours and be able to train / mentor/ motivate hourly staff in a union environment. Responsibilities include supervising and scheduling hourly employees while maintaining customer, client and employee engagement and good public relations. This manager will provide direct and indirect oversight for the staff and their development as well as compliance. This position will report to an onsite Operations Manager.--The ideal candidate for this position will also have strong client/employee relationship-building skills and possess the ability to manage direct reports in multiple locations on the campus, handle multiple priorities, quickly grasp situations and logically progress through solutions, the ability to refine systems ensuring sustained effort of achieving standards, and follow through and visibility within the facility. The ideal candidate will work in cooperation with a full environmental services operational team in areas relating to: daily environmental services operations, improving the patient experience, labor controls, infection control, quality assurance, project management, training, supply management, and implementing the entire Employer Unit Operating System. --------The candidate must be/do the following: Customer focused to enhance and improve the experience of the staff and patients. Actively involved in Diversity Awareness. Able to lead and communicate effectively. Results and safety driven. Have strong Financial acumen Ability to build strong client relationships Contract Services management experience Drive HCAHPS & patient satisfaction scores-- Successfully managed Environmental Services hospital unitsPosition SummaryProvides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Employer employees) in the delivery of Employer Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client and regulatory requirements.Key Duties-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Employer safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.-Assumes GM responsibilities and authority in his or her absence-Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.-Ensures compliance with application of all Employer Quality Assurance and Regulatory standards within the contractually agreed upon scope of services.-Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations.-Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.--Qualifications & RequirementsBasic Education Requirement ---Associate's DegreeBasic Management Experience - 2 yearsBasic Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial ServicesEmployer is an EEO/AA/Minority/Female/Disability/Veteran employer.
Keywords: Sodexo, San Francisco , Environmental Services / Custodial Operations Manager, Executive , Palo Alto, California
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