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VP GM of Expert Operations

Company: Internet / Online, San Francisco, CA
Location: San Francisco
Posted on: March 18, 2019

Job Description:

We are looking for a data-driven VP GM of Marketplace to lead our “expert” marketplace. This is an important role as the operational leader for our expert community

Responsibilities include: Provide operational and strategic direction to drive results for Expert operations, customer and financial improvements and promote a high-quality customer-focused environment among the Expert community Recruit, retain, motivate and grow a community of qualified, responsive Experts across 700+ categories to meet 24/7 global customer demand Drive long term value by finding ways to have a supply of high quality and talented Experts to achieve sustainably high response quality and fast response speed Manage, evaluate and improve products, processes, communications and tools including: customer/Expert matching, Expert incentive programs, Expert retention and recruiting Qualifications/Experience 10+ years of senior management and/or GM experience. Entrepreneurial, High-growth, global, B2C marketplace skills preferred A minimum of a Bachelor’s degree; MBA preferred. Ability and desire to flex from big picture strategic thinking to hands-on execution. Identify new opportunities, foresee upcoming challenges and proactively address issues. A sense of inquisitiveness and intellectual curiosity; ability to listen and learn from others. Comfortable working in a fast-paced and growing organization An innovator with experience leveraging technology to measure and improve user satisfaction and efficiency of a business. Exceptional written and verbal communications skills with the inherent ability to lead, coach and mentor. About us : Company is the best way to talk to doctors, lawyers, vets, mechanics and more in minutes—24/7. We connect customers with verified and vetted Experts to provide reliable answers at any hour and on any budget, democratizing professional services. Our mission is simple: we help people.

Keywords: Internet / Online, San Francisco, CA, San Francisco , VP GM of Expert Operations, Executive , San Francisco, California

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