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District Manager

Company: Illy
Location: San Francisco
Posted on: January 16, 2019

Job Description:

Summary

The District Manager is responsible for managing the operation of assigned units in support of the district's City Manager. This position is charged with achieving targeted sales, profitability, customer service, and market share goals, while protecting the long term success and integrity of the business. The District Manager is also responsible for managing his/her operations team, and performing other responsibilities as directed by his/her manager. This is an exempt position and typically reports to the City Manager.
Primary Responsibilities

---Ensures Store Managers provide an exceptional level of food and beverage quality, service, ambience and overall customer and associate satisfaction ---Ensures Store Managers provide that all products are prepared and presented in accordance with company and food safety standards ---Analyzes and manages financial results of the units with City Manager to ensure maximum profits are balanced with customer and associate satisfaction ---Uses judgment and discretion to resolves complex questions and problems and refers more complex issues to the City Manager ---Monitors activities, duties and responsibilities of Store Managers and Assistant Store Managers to ensure they are performing exempt-level work on a daily basis ---Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law ---Monitors and maintains all quality control records, to include ensuring compliance with quality assurance, loss prevention policies/procedures, and OSHA compliance within locales ---Manages the use and improvement of all systems, policies and procedures developed by illy Caff-- ---Identifies hiring needs, termination, advancement, promotion or any other associate status changes needed in the units; executes in conjunction with City Manager and Store Manager ---Maintains effective communication and positive associate relations by ensuring all associate activities are performed in a timely and professional manner, to include hiring, training, performance reviews, progressive discipline, resolving associate relations issues, and managing incentive programs ---Provides the highest quality of customer service to the customers at all times, to include monitoring guest interactions to ensure proper training of all staff ---Supports and enhances working relationships with partners, landlords and the community ---Acts fairly and honestly in all dealings within the company, with our suppliers, and with our customers; treats all associates fairly, with dignity and respect ---Monitors progress towards unit goals and assigns associates to meet those objectives ---Consistently provides direct reports and/or indirect reports with support, coaching and encouragement necessary to achieve business goals ---Utilizes associate's strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals ---Develops and implements plans that will motivate and recognize direct reports and/or indirect reports for their performance.

Skills & Required knowledge

MUST HAVES: ---Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals ---Possesses a proven background in maintaining strong cost control and quality standards ---Possesses knowledge and skills necessary to understand and use financial reports ---Demonstrates the ability to drive profitable growth while improving customer and associate satisfaction ---Demonstrates strong leadership, personnel management and interpersonal skills ---Demonstrates team management, delegation, issue resolution, coaching skills and ability to motivate others and act as a change agent ---Demonstrates organization and multi-project time/issue management.

Experience and Education
--- College degree in business, hospitality, restaurant management; ServSafe certification a plus ---Requires 5 or more years of experience in high volume and/or multi-unit Food and Beverage operations or other related management experience.

  • Must be able to travel locally to support business including evenings and weekends as needed
  • Must be able to lift up to 30 lbs.
  • Must be able to stand or walk for up to 8 hours at a time
    Illy caff-- San Francisco, LLC offers a competitive salary and benefit package Equal Opportunity Employer (EOE)/Minority/Female/Disabled/Veteran (M/F/D/V)/Drug Free Workplace (DFW)

    Keywords: Illy, San Francisco , District Manager, Executive , San Francisco, California

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