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Customer Service Manager

Company: A & D Automatic Gates & Access
Location: Redwood City
Posted on: January 16, 2019

Job Description:

A&D Automatic Gate & Access Control Company has been around for 40 years. A&D prides itself by our 7 Core Values: Integrity , Respect , Compassion , Punctuality , Teamwork , Enthusiasm , and Accountability. Our corporate office in Redwood City, CA has an immediate need for an experienced, enthusiastic,energetic, Senior Service Manager . DUTIES AND RESPONSIBILITIES : Perform Technical & Supervisor work in the operation and maintenance of residential and commercial properties. Manage and guide service technicians, as well as, maintain involvement with Dispatchers daily to ensure technicians are scheduled to the appropriate number of calls. Continuously evaluate current technician's skill sets and their training needs to invoice repairs. Ensure that technical training and product knowledge is ongoing, as well as, tracking the development and improvement of each technician. Invest time on personal development to increase personal leadership within departments. Lead, direct, and motivate all my service techs to reach their highest level of potential. Achieve maximum motivation and attitude within service department. Decrease the amount of call backs and cost for warranties in the department, with better training. Achieve an overall attitude of being "On Time" with all service technicians. Establish all service technicians to sell Preventive Maintenance agreements Conduct service meetings in an efficient and productive manner. Communicate with Dispatchers daily on reports, punctuality, skills and ability of Service Technicians. Communicate with Sales/ Technical Trainer daily, on technical objectives and training programs. Complete Ride-A-Longs with all Maintenance & Service Technicians. Provide an environment that promotes Service Champions high standards of performance by all team members. Bring forth a positive energy and enthusiasm for the success of the department. Ensure the success rate of all maintenance service technicians to guarantee work for the service department. Ensure the dress code has been followed to project a positive and professional image to clients. Maintain our service vehicles as they are mobile billboards of the company. Monitor social media Yelp, Google, and Facebook ensuring A&D has an excellent customer service and community presence Communicate and maintain good relations with manufacturing reps and dealers

Keywords: A & D Automatic Gates & Access, San Francisco , Customer Service Manager, Executive , Redwood City, California

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