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Guest Services Manager

Company: Big Al's
Location: Milpitas
Posted on: September 25, 2018

Job Description:

COMPANY OVERVIEW Big Al's believes in continuing to create a FUN, SAFE and REWARDING environment for all our staff. We believe in hiring talented, energetic & enthusiastic candidates to join the Big Al's family which makes us the Pacific Coasts' Premier Family Entertainment Center. We offer high potential earnings, many discounts to our partner retail shops, medical, vision and dental, sick pay and we close our doors for a day during the summer to celebrate YOU SUPERVISED BY: General Manager DEPARTMENT: Guest Service STATUS: Full-time, non-exempt SCHEDULE: Schedule may vary, must be able to work weekends EDUCATION and/or EXPERIENCE: least 1 year of Management experience and 1 year of restaurant experience: must have a high school diploma or equivalent. WHAT YOU WILL DO: Manage the day to day operations for the Front of House. This position will train, develop and coach employees to conduct their very best work to give our guests a fun, safe and rewarding experience. Labor management to include writing schedules, manage breaks, track OT and predictive scheduling violations. Comprehend and utilize multiple POS systems Personnel management to include coaching's, interviews, and developmentof employees Ensure guests are having a positive and FUN, SAFE and REWARDING experience Open and/or close store Required to follow all safety procedures to ensure personal safety from potential hazards. Other duties as assigned as it relates to the team environment. Reliable; consistently at work and on time. WHAT YOU NEED TO DO THE JOB: Preferred knowledge of Aloha, Micros or other POS systems. Intermediate skills in MS office programs, most especially MS Excel Ability to quickly adapt to new IT systems High level of customer service and de-escalation Awareness and ambassador of safety Inventory tracking and management Knowledge in alcohol licensing and serving laws Food Handlers Certification and/or Serve Safe Certification or equivalent PHYSICAL DEMANDS: Stand/Walk: Frequently Lift 25lbs: Frequently Lift 50lbs: Occasionally Bending, stooping: Occasionally Reaching, Pushing, Pulling: Frequently Exposed to hot/humid environment: Occasionally Loud noise level: Frequently Looking to onboard and start working January 2019 for our opening in February 2019

Keywords: Big Al's, San Francisco , Guest Services Manager, Executive , Milpitas, California

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