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Transgender Services Case Manager RN

Company: KAISER
Location: San Francisco
Posted on: September 25, 2018

Job Description:

Provides comprehensive care coordination, management of outside provider and internal provider referrals, preparation, education, support and care planning for surgery and other gender affirmation procedures. Provides multidisciplinary coordination within and outside of the NCAL region, coordination with HPRS and Member Benefits processes, travel coordination and sequencing of service. Essential Responsibilities: Collaborates with client, caregiver, and interdisciplinary team members in assessing client needs. Develops, implements, and coordinates a plan of care for transgender members. Acts as case manager for adult and pediatric transgender members by coordinating the interdisciplinary approach to providing continuity of care, including travel and transfer coordination, discharge planning, and obtaining all authorizations/approvals as needed for outside services for patients/families. Provides expert consultation with internal and external physicians, other health care providers, and health plan and regulatory agencies to enhance and monitor the quality of care and the level of care provided for transgender clients within California and program-wide. Evaluates effectiveness of care plan and revises plan as needed. Data collection and entry, creation and direction of complex analysis of patient/program information from a variety of data sources for program development, risk management, quality monitoring and reporting. Provides on-going program planning and management, assist in developing and executing region-wide protocols, and promotes standards of care for adult and pediatric transgender clients. Directs and participates in the quality assurance and improvement activities, promoting cost-effective delivery of services, improving internal and external customer satisfaction, and insuring positive patient outcomes. Initiates and participates in professional presentations, education and development activities for staff and members. Identifies and promotes improved innovative clinical practice based on new knowledge and evidence in field of specialization, using a broad scope of nursing expertise Maintain up-to-date knowledge of current activities in transgender care and recommends/implements enhanced clinical practice standards for the department and the region. Executes and coordinates day to day operations, which includes support staff. Provides injection teaching for hormone administration. Develops and provides pre-surgical education and preparation for transgender members.

Keywords: KAISER, San Francisco , Transgender Services Case Manager RN, Executive , San Francisco, California

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