the smart solution for San Francisco jobs

VP of Loyalty Design & Integration

Company: Groceries / Convenience Stores, Pleasanton, CA
Location: Pleasanton
Posted on: September 15, 2018

Job Description:

Position Profile

Our customers want their loyalty benefits to be rich & relevant, simple to use, provide choice & variety and delivered in a personalized manner. They want these benefits delivered to them where they want to shop -- online or in-store. We want the customers to feel that we have tailored our loyalty program personally for them (and hence the name just for U!). The VP of Loyalty Design & Integration will be responsible for (a) designing new features for the loyalty program, with a view to commercials, customer value, and (b) integrating features of the various programs that we have in our banners to ensure customers have a seamless experience.

This calls for a deep understanding of retail, mechanics of how data-driven loyalty, rewards and CRM programs work, experience in building strategic customer marketing programs and campaigns, appreciation for opportunities and challenges in integrating them in-store and eCommerce and being able to work with digital product management, operations and engineering teams to deliver an amazing customer experience.

Part strategist, part systems thinker, part solution sales, and part program manager, this role truly calls for a unique leader who deeply believes that they can use loyalty & rewards programs to meet customer needs and drive sales, has earned the stripes to prove it and is excited to be a part of its re-invention in the digital age.

You are: A visionary -- you see things not just as they are, but as they could be A problem-solver -- you find ways to get things done A diplomat -- you work well with people with diverse backgrounds A relentless learner -- because the consumer and the industry never stops changing A pragmatist -- you can tell things that add real value from those that are just shiny objects Obsessed with quality - because there is always room for improvement A data junkie -- because unless we measure it, we don't know if it works You have: Over 12 years experience in loyalty, CRM, or other data driven ways to engage with customers at a retailer or in a consulting firm with strong experience in transforming loyalty Strong background in business strategy, economics, use of data to drive decisions Exposure to retail environment -- including substantial engagement with merchants, vendors, etc Experience in working with large, complex organizations The ability to distil complex topics into simple communication points Experience in negotiating contracts Familiarity with designing personalization and customer journeys on email, push, SMS using solutions like SFMC, Localytics and AEM Leadership, team management You will Be the person responsible for design loyalty and rewards program for a $60 billion organization that drives sales and at the same time delights customers at every one of the billions of touchpoints (no pressure!) Build deep relationships with the merchants, head of loyalty division success, digital product, digital operations, ecommerce, and engineering Own relationships with loyalty partners, be responsible for all the contract commitments and negotiate the contract terms periodically to ensure that the Albertsons companies' best interests are put first Build the Loyalty Design & Integration organization including hire, train and grow top notch talent Establish loyalty and rewards program design and roadmap -- objective, needs, milestones, impact etc Partner with Division success leaders on specific campaigns to devise custom solutions and campaigns using various tools available in the loyalty program (e.g., personalized coupons, continuity programs, etc) and implement them with the centralized loyalty team Be a part of the team inventing the "tomorrow" of the grocery industry

Keywords: Groceries / Convenience Stores, Pleasanton, CA, San Francisco , VP of Loyalty Design & Integration, Executive , Pleasanton, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Vice President & General Counsel
Description: Grow your Career with CSE Insurance Group br br We are currently seeking an Vice President General Counsel to join our team. Our team members play an integral role in the innovation and growth (more...)
Company: Civil Service Employees Insurance
Location: Walnut Creek
Posted on: 09/23/2018

Hospital Sterile Processing Manager
Description: A exciting non profit Northern California hospital system is looking for a Manager Sterile Processing Department. br Under the direction of the Surgery Services Director, the Manager will have will (more...)
Company: Nurse Management
Location: San Francisco
Posted on: 09/23/2018

Director of Rehab - SIGN ON BONUS - Acute Hospital
Description: Description: SUMMARY STATEMENT : The incumbent shall be responsible for the total operation of the rehabilitation program. The incumbent plans, directs and coordinates program activities to ensure that (more...)
Company: RehabCare
Location: San Leandro
Posted on: 09/23/2018

Case Manager job in San Francisco , CA
Description: trustaff is currently seeking an experienced Case Manager Registered Nurse for a 13-week travel contract. RN Case Managers are registered nurses who develop, implement, and evaluate individualized patient (more...)
Company: Trustaff Travel Nursing
Location: San Francisco
Posted on: 09/23/2018

Help Desk Manager
Description: Job Description br br br Help Desk Manager br br Acumen, LLC provides government agencies with high-quality, impartial research and analytical tools to inform decision-making. The activities (more...)
Company: Acumen
Location: San Mateo
Posted on: 09/23/2018

Director, Product Marketing - AI/ML Enterprise SaaS
Description: The Director of Product Marketing is responsible for establishing the positioning and value proposition of People.AIs groundbreaking platform and enable the commercial success of setting the GTM plan (more...)
Location: San Francisco
Posted on: 09/23/2018

Security Testing Manager
Description: Description Roseville, MN Security Testing Manager 12 months upon offer, candidates must complete a background check Summary: Client is looking to fill an important leadership role in our Advanced (more...)
Company: Horizontal Integration
Location: Roseville
Posted on: 09/23/2018

JDHuntr Attorney Law Jobs 26686 Senior Director, Development / Compliance, Government Relations/Affa
Description: JDHuntr Attorney Law Jobs 26686 Senior Director, Development / Compliance, Government Relations/Affairs, Santa Rosa,
Company: JDHuntr In-House Counsel Jobs
Location: Rohnert Park
Posted on: 09/23/2018

Sales Manager - Entry Level
Description: Our office is looking for career-minded individuals to fill our Entry Sales Management Position. Our ideal candidate is a person who has specific personal and professional goals in mind and is looking (more...)
Company: Altig
Location: San Jose
Posted on: 09/23/2018

Payroll & Benefits Manager - (Hospitality experience a plus)
Description: Payroll Benefits Manager - Hospitality experience a plus Tastes on the Fly is seeking a positive and committed professional for the position of Payroll Benefits Manager. Known generally as Tastes (more...)
Company: Tastes on the Fly - SFO
Location: San Francisco
Posted on: 09/23/2018

Log In or Create An Account

Find us on Facebook

Find us on LinkedIn

Get the latest California jobs by following @recnetCA on Twitter!

San Francisco RSS job feeds