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Chief of Staff

Company: Software Services, Redwood City, CA or San Francis
Location: Redwood City
Posted on: September 15, 2018

Job Description:

Company is a venture-backed, fast growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Company provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Company is the platform of choice for many leading companies like Box, Adobe and Workday. The company has been recognized as one of the top 100 private cloud companies in the world by Forbes, one of the fastest growing private companies in America by Inc. Magazine, one of 20 Great Workplaces in Tech by Fortune Magazine, and Company’s CEO has been ranked #3 CEO in SaaS per The SaaS report. The company has offices in California, Phoenix, St. Louis, London and India. Chief of Staff Job Description As the Chief of Staff reporting to Company’s CEO, you’ll be responsible for managing executive engagement and communications as well as internal processes and events. You’ll be working closely with the CEO and his executive team, as well as a variety of key stakeholders internally and externally. This role is both strategic and tactical, and the results of your work will make an immediate impact on the function of the business. This is a great opportunity to quickly learn what it takes to run a high-growth SaaS business! What You'll Do External Engagement and Communications Manage CEO’s external communications strategy, including but not limited to: his speaking events, conferences and client meetings Run lifecycle from decisions on engagements, preparation, content creation and follow-up Internal Engagement and Communications Manage CEO’s internal communications strategy, including but not limited to: all hands meetings, team meetings, kickoffs, and roundtables Run lifecycle from decisions on engagements, preparation, content creation and follow-up Executive Meetings Run cadence of quarterly offsites and weekly exec meetings including planning, organization and execution - while infusing our company values throughout Required skills What We're Looking For 3-5 years’ experience in Business Operations, Chief of Staff, Internal Communications and/or Customer Success roles in a SaaS company Aligning with cross-functional stakeholders Building and executing project plans Writing concise executive communications Presenting to executives at a fast pace and aligned to strategic goals Creating compelling PowerPoint presentations Streamlining and automating processes Job Benefits At Company, we don't believe in doing things as a "means to an end." Life's too short to have anything short of a joyful work environment that we passionately believe in. We think that "work vs. life" is a false choice created by pundits, cynics and consultants. We also believe that any community (like a company) needs a ton of diversity and a very small number of things that bring us together. Here are our 5 core values Golden Rule : We try to practice the Golden Rule ("Do unto others..." and that sort of thing) by exercising reliability, trust and giving back to each other and our community. Success for All : We believe that success for our stakeholders—whether our teammates, clients or shareholders—comes with a sincere focus on continuous learning, selfless teaching and making a difference in each other’s lives. Child-like Joy : We aspire to experience child-like joy in our work and lives, injecting a spirit of passion, optimism and laughter into everything that we do. Shoshin : We believe in a beginner’s mind. Don’t surround yourself with people like you--diversity breeds creativity. Stay Thirsty, My Friends : We believe in a totally internally-driven strive for greatness. The solution is think more, not doing more.

Keywords: Software Services, Redwood City, CA or San Francis, San Francisco , Chief of Staff, Executive , Redwood City, California

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