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Technical Customer Success Manager (Quip)

Company: Salesforce.com, Inc.
Location: San Francisco
Posted on: May 17, 2018

Job Description:

Job CategoryCustomer Success Group

Job DetailsTechnical Customer Success Manager (Quip)

Our goal at Quip is to build a new class of productivity tool that every person at every company enjoys using every single day. We're looking for a Technical Customer Success Manager to be our customer-facing, post-sales technical expert who drives our customers' Quip success by leading and executing key technical initiatives to fuel deployment, adoption and long-term health.

As part of the Customer Success team, you'll know the product inside and out, you'll help our customers maximize the possibilities of Quip, and you'll focus on building strong, trusted relationships both externally with customers and internally with our cross-functional teams. You'll be living on the leading edge of our product and our customers' needs, so this role requires expertise in strategic thinking and on-the-fly discovery. You're not just an executor you're a builder. You love learning the customer's business, understanding their needs and figuring out the best path to mutual success.

You're a creative, solution-focused professional who can both take and give direction. You're self-sufficient and proactive. You thrive in a scaling, ambiguous environment. And you build automations because you absolutely hate doing the same thing twice.

If you have an innate curiosity, can communicate as effectively with C-level customers as with engineers, can navigate and manage complex technical initiatives, and can identify and implement solutions to achieve wide-spread adoption for Quip's customers, we want to talk to you!Core Responsibilities
- Partner with our Customer Success Managers to identify, address and solve technical challenges, gaps and opportunities

- Lead consultative discovery sessions with customers to understand core needs and considerations in order to determine the optimal technical solution

- Own and project manage the execution of these technical initiatives, actively keeping all external and internal stakeholders in the know

- Identify and implement automations and processes to continually increase efficiency for customers and Quip employees alike

- Develop and exhibit technical subject matter expertise for Quip, including architecture, security, compliance, and product roadmap

- Build strategic relationships across Customer Success, Product Management, Engineering, and other Quip teams to provide insightful customer feedback and advocate for product improvements on behalf of our customers
Skills and Requirements
- Knowledge of REST APIs, SAML/SCIM, Python, Javascript, React; or the ability to learn them quickly

- Experience in the enterprise cloud software market

- Customer-obsessed & self-motivated to drive solutions from idea through execution

- Passion for learning and working with others to improve yourself, the team, the product, the company

- Willingness to travel (up to 25%)

Posting Statement

************** and ************** are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. ************** and ************** do not accept unsolicited headhunter and agency resumes. ************** and ************** will not pay fees to any third-party agency or company that does not have a signed agreement with ************** or **************.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Keywords: Salesforce.com, Inc., San Francisco, Technical Customer Success Manager (Quip), Executive, San Francisco, California

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