General Manager

Company: Pathways
Location: San Francisco
Posted on: March 12, 2025

Job Description:

Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.Looking to combine work, fitness, and fun? Working at Crunch is more than a job; it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.We are looking for energetic persons who want to work at a fun, high-paced gym. If you are that person, then Crunch wants you!Benefits/Perks:

• Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment, and more.
• Competitive compensation plan plus bonus potential.
• Complimentary CPR/AED re-certifications.
• Benefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and others.
• Complimentary Crunch gym membership.
• Discounts on services, products, and much more!General Manager Responsibilities:Administration/Organization
  • Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club and company.
  • Communicate and implement company policies and procedures to employees.
  • Encourage staff to work as a team and be productive.
  • Illustrate an ability to make decisions.
  • Recruit and hire the highest possible caliber of staff.Sales/Revenue Management
    • Demonstrate the ability to lead, motivate, and manage the sales team.
    • Achieve desired sales and net membership goals.
    • Achieve desired revenue goals through the leadership and motivation of employees.
    • Implement and support company programs and promotions to help generate new sales leads for optimum new membership growth.
    • Ensure that the sales team maintains proper tracking forms and daily leads.
    • Ensure that all promotions are effectively communicated to the sales team and all other appropriate staff.
    • Ensure ongoing prospecting and generation of leads through membership advisors' efforts versus reliance on company marketing.
    • Review sales-related written communication such as proposals, letters, and promotional pieces for effectiveness, spelling, accuracy, and distribution.
    • Ensure the Sales Manager is facilitating weekly sales meetings with Membership Advisors to discuss and review current strategies, promotions, prospecting, and plans of action.
    • Ensure that the sales staff has a high level of knowledge about the club's programs, facilities, and equipment.
    • Ensure sales planners are completed and percentages are analyzed.
    • Emphasize the importance of sales staff involvement in the community and neighborhood businesses.Personal Training/Revenue Management
      • Achieve desired personal training revenue and session production goals.
      • Facilitate integration of Personal Training products into point of sale presentations to maximize the number of orientation sessions scheduled and packages sold.Operations
        • Coordinate and work within the company's support functions of Fitness, Sales and Marketing, Accounting, and Information Technology.
        • Support personnel-related problems or difficulties by following company procedure and documentation.
        • Resolve member complaints in an expeditious and tactful manner following company procedure and documentation.
        • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
        • Ensure the club meets standards for cleanliness, maintenance, safety, security, and physical plant operations.
        • Ensure visible maintenance items are repaired promptly, proper signage is posted, and if possible, out-of-service equipment is removed from the floor.
        • Reinforce to staff that cleanliness is everyone's responsibility, not just the maintenance staff.
        • Assist in the processing/submission and approval of payroll.Financial
          • Implement a "recovery plan" when locations are not achieving desired financial results.
          • Exhibit an understanding of budgets and income statements.
          • Establish controls of expenses and purchasing of club supplies.
          • Display an ability to keep expenses at or below budget.
          • Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget.Leadership/Motivation
            • Serve as a role model for employees.
            • Communicate effectively by holding weekly and individual meetings with all key club personnel.
            • Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality working environment.Accountabilities
              • Implement and support company programs and promotions to help generate new sales leads for optimum new membership growth.
              • Oversee expense goals by managing payroll and general and administrative expenses.
              • Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.
              • Keep current in knowledge of key competitors.
              • Conduct frequent walk-throughs.Measurement Standards
                • Successful management of all financial budgetary goals.
                • Ensure standards of club cleanliness and customer service excellence.
                • Demonstrate professionalism by leading by example.
                • Membership retention.
                • Timely completion of assigned tasks and projects.
                • Follow all policies and procedures in the Employee Handbook.
                • Above description may be subject to change or alteration at any time.Requirements:
                  • 4-year college degree preferred.
                  • 4 years club management experience preferred.Special Skills:
                    • Excellent written and verbal communication.
                    • Creative management techniques.
                    • Strong organizational skills.
                    • Strong leadership skills.
                    • Strong administrative skills.
                    • Strong customer service skills.
                    • Strong computer skills - Excel, Word.Compensation: Salary + commission + bonus = up to $100k annually+Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Keywords: Pathways, San Francisco , General Manager, Executive , San Francisco, California