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Associate Account Manager

Company: Oomnitza
Location: San Francisco
Posted on: June 11, 2024

Job Description:

Oomnitza offers the industry's most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage their existing infrastructure systems and automate processes such as offboarding, onboarding, audit readiness, refresh forecasting and more, thereby reducing reliance on error-prone manual tasks and tickets. We help some of the most well-known and innovative companies to improve efficiency, expedite audits, mitigate cyber risk and eliminate redundant IT spend.

The Account Manager is responsible for managing & selling software subscription license renewals, upsells and cross-sells of Oomnitza's industry-leading software, working in close cooperation with our Customer Success teams to maximize retention, minimize churn risk, and drive growth.

We have a great product and an impressive roster of 'name-brand' customers and we are now looking to rapidly scale the business. This is an exciting opportunity for a motivated sales professional to have a huge impact.

The ideal candidate will have experience in a customer or prospect facing capacity and previous success in building beneficial relationships with customers, and the broader customer facing team.

Responsibilities:

  • Own, drive and manage the end-to-end renewal process
  • Identify expansion opportunities to up-sell and cross-sell existing customers to generate additional revenue, driving these opportunities to closure
  • Work to achieve maximum sales profitability, growth, and account penetration from our existing customer base with a focus on up-sell & cross-sell opportunities
  • Meet/exceed assigned revenue goals and on-time renewal rate targets
  • Drive complex transactions involving multiple executive-level budget holders and decision-makers to closure
  • Work collaboratively with other teams, including but not limited to Customer Success Managers, Technical Support, Product and Professional Services
  • Identify and escalate issues that may impact customer health and customer satisfaction with needed
  • Manage pipeline and provide forecasting (weekly, monthly, quarterly) in Salesforce to ensure success on a quarterly and annual basis for renewal and up-sell activity Qualifications:
    • 1+ years of Account Management, Customer Success, Customer Service or Sales Development.
    • Experience with cross selling and upselling a plus
    • Strong work ethic and quota achievement
    • Experience with a SaaS module focused on enterprise software preferred
    • Strong organizational skills and the ability to manage multiple projects simultaneously
    • Excellent written and verbal communication skills; ability to negotiate
    • Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills What we can offer you:
      • Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales
      • Market-competitive salary + equity
      • A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital

        The base salary range for this position is: $65-75k

        Oomnitza recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

Keywords: Oomnitza, San Francisco , Associate Account Manager, Executive , San Francisco, California

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