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International Project Manager, Trust and Safety

Company: Ask Staffing
Location: San Francisco
Posted on: May 15, 2024

Job Description:

We're looking for an experienced International Project Manager, focusing on Trust & Safety, to help ensure Pinners worldwide have a safe experience on Pinterest. This includes leading international content safety initiatives to identify potentially harmful situations, detect policy-violating content, and starting new processes to represent regional needs. In this role, you will collaborate closely with several teams, including trust & safety product and operations, policy, brand safety, localization, content & creators, engineering, and data science.

What you'll do:

  • Work closely with cross-functional partners to identify and resolve safety-related issues in our products and to promote Pinner well-being and safety with the expansion of product features to international markets.
  • Effectively plan and lead content safety projects from the initial ideation phase through final execution.
  • Act as a global escalation point of contact and respond to emergency content safety-related cases.
  • Coordinate with the localization team to localize sensitive terms.
  • Collaborate on the optimization of internal tools to increase efficiency and support international needs.
  • Track progress on projects led by the trust & safety and policy teams.
    • Gather insights from the day-to-day operations of the trust & safety team to contribute to the development of new and the improvement of existing initiatives.
    • Ensure the team is up-to-date on all policy, process and product changes.
    • Track metrics and dashboards that help measure and improve content safety globally. Disclaimer: You may need to review sensitive and potentially disturbing content including but not limited to vulgar language, hate speech, violence, and other graphic content.

      • 3-5 years of experience managing projects related to trust & safety product changes / operations.
      • 3 years of experience in project management, program management or product management.
      • Ability to quickly identify problems, analyze them, and leverage data to provide recommendations and solutions.
      • Experience working closely with engineers, product teams, operation teams, policy teams and international partners across different time zones and cultures.
      • Ability to operate effectively and autonomously in time critical ambiguous situations with minimum guidance.
      • Strong influencing and interpersonal skills with the ability to develop strong working relationships and to build credibility and trust with stakeholders.
      • Excellent written and verbal communication skills, including the ability to work with technical and non-technical individuals.
      • Experience working in/with localization teams is a plus.
      • Bilingual/multilingual skills are a plus.
      • Active Pinterest user with a strong interest in our product.
      • Passionate about high quality and safety!

        Bachelor's Degree


        • OPERATIONS

          • METRICS
          • BI-LINGUAL

Keywords: Ask Staffing, San Francisco , International Project Manager, Trust and Safety, Executive , San Francisco, California

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