Senior Product Manager
Company: prosper.com
Location: San Francisco
Posted on: April 25, 2024
Job Description:
The RoleProsper seeks a Senior Product Manager for the Credit
Card Product Line to drive success in reimagined card servicing,
new product launches, and expansion tactics. This pivotal role
involves strategizing, executing enhanced customer experiences, and
leading cross-functional collaboration with Product, Engineering,
Marketing, Credit Risk, Operations, Legal, and Compliance teams.
Responsibilities include roadmap ownership, vendor management, and
stakeholder engagement, with a focus on consumer-facing innovation.
Ideal candidates have extensive fintech product management
experience, a proven track record in consumer product launches, and
a passion for customer-centricity. Shape the future of financial
services with Prosper - join us!Problems You Will Solve
- Revamped Digital Card Experience: Lead efforts to transform and
enhance Prosper's next-generation digital card servicing
experience, prioritizing elevated customer satisfaction and
self-service adoption.
- Product Launch Excellence: Take charge of planning,
implementing, and launching new card products, aiming to surpass
targeted adoption rates and revenue goals.
- Product Innovation: Present compelling ideas for significant
features, enhancements, and new product concepts, positioning
Prosper as a market leader in guiding customers on their financial
wellness journey.
- Conduct Market Research: Partner with UX team and conduct
thorough market research and competitive analysis to identify
opportunities for product improvement and innovation within the
credit card space.
- Customer-Centric Approach: Cultivate a customer-first mindset,
obsessively focusing on achieving and maintaining Net Promoter
Score (NPS) and APP rating targets for the Credit Card funnel and
servicing experiences.
- Drive Roadmap, and Execution: Spearhead the roadmap, and
execution for Prosper's reimagined card servicing experience,
prioritizing a seamless customer journey.
- Collaborate with Engineering: Collaborate closely with
Engineering to prioritize, groom and plan features, define
requirements, and ensure timely product releases.
- Monitor Performance Metrics: Partner with Product Analytics
team to define and monitor key performance metrics to track product
performance and drive continuous improvement initiatives, ensuring
alignment with business objectives.
- Efficient Time-to-Market: Contribute to the optimization of
Product Development Life Cycle (PDLC) processes, reducing
time-to-market for new credit card products and strategic
projects.About You
- Education: Bachelor's degree in business, finance, or related
fields. MBA is a plus.
- Experience: 8+ years of outcome-driven Product Management or
relevant experience, with a minimum of 5 years in a Fintech company
preferably experience with Credit Card products. Track record of
defining and launching outstanding consumer-facing products.
- Analytical Skills: Proficient in data analysis, using insights
to drive decision-making and achieve desired outcomes.
- Communication Skills: Excellent communication skills, adept at
articulating complex ideas to diverse stakeholders, including
leadership and executive teams.
- Leadership Skills: Proven ability to inspire your squads and
fostering a culture of accountability and achievement. Assumes a
strong sense of responsibility and ownership in a fast-paced
environment.
- Strategic Thinking: Strong strategic thinking and
problem-solving skills focused on achieving measurable
outcomes.
- Adaptability: Thrives in a fast-paced, dynamic environment,
able to adapt strategies to meet evolving business needs.
- Innovative Thinking: Demonstrated ability to innovate and
generate ideas to drive product advancement.
- Project Management Skills: Excellent project management skills,
focused on delivery and action oriented.What We Offer
- The opportunity to collaborate with a team of creative, fun,
and driven colleagues on products that have an immediate and
significant impact on people's lives
- The opportunity to work in a fast-paced environment with
experienced industry leaders
- Flexible time off, comprehensive health coverage, competitive
salary, paid parental leave
- Wellness benefits including access to mental health resources,
virtual HIIT and yoga workouts
- A bevy of other perks including Udemy access, childcare
assistance, pet insurance discounts, legal assistance, and
additional discounts.$165,000 - $227,000 a yearCompensation
details: The salary for this position is $165,000 - $227,000
annually, plus bonus and generous benefits. In determining your
salary, we will consider your location, experience, and other
job-related factors.#LI-SK1About UsFounded in 2005 as the first
peer-to-peer marketplace lending platform in the U.S., Prosper was
built on a simple idea: connect people who want to borrow money
with those who want to invest. Since inception, Prosper has helped
more than a million people gain access to affordable credit with
over $25 billion in loans originated through its platform. Our
mission is to help our customers advance their financial well-being
through a variety of products including personal loans, credit,
home equity lines of credit (HELOC), and our newest product,
HELoan. Our diverse culture rewards accountability and cross
functional teamwork because we believe this encourages innovative
thinking and helps us deliver on our mission.We're on a mission to
hire the very best, and we are committed to creating exceptional
employee experiences where everyone is respected and has access to
equal opportunity. We realize that new ideas can come from
everywhere. It is important to us that every hire connects with our
vision, mission, and core values. Join a leading fintech company
that's democratizing finance for all!Our ValuesDiversityexpands
opportunitiesCollaborationcreates better solutions Curiosity fuels
our innovationIntegritydefines all our relationshipsExcellenceleads
to longevitySimplicityguides our user experienceAccountability at
all levels drives results // Applicants have rights under Federal
Employment Laws.California applicants: please click here to view
our California Consumer Privacy Act ("CCPA") Notice for Applicants,
which describes your rights under the CCPA:At Prosper, we're
looking for people with passion, integrity, and a hunger to learn.
We encourage you to apply even if your experience doesn't precisely
match the job description. Your unique skill setand diverse
perspective will stand out and set you apart from other candidates.
Prosper thrives with people who think outside of the box and aren't
afraid to challenge the status quo. We invite you to join us on our
mission to advance financial well-being.Prosper is committed to an
inclusive and diverse workplace. All aspects of employment
including the decision to hire, promote, discipline, or discharge,
will be based on merit, competence, performance, and business
needs. We do not discriminate on the basis of race, color,
religion, marital status, age, national origin, ancestry, physical
or mental disability, medical condition, pregnancy, genetic
information, gender, sexual orientation, gender identity or
expression, veteran status, or any other status protected under
federal, state, or local law, including the San Francisco Fair
Chance Ordinance. Prosper will consider for employment qualified
applicants who are non-US citizens and will provide green card
sponsorship.
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Keywords: prosper.com, San Francisco , Senior Product Manager, Executive , San Francisco, California
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