Director, Operations
Company: Paladin Technologies
Location: San Francisco
Posted on: April 18, 2024
Job Description:
The Director, Operations plans, organizes, directs, and controls
the activities required for effective management of the Operations
Department, to include supervision of the Field Team. The primary
goal of the candidate who is successful in this role is to ensure
quality installations and Client satisfaction while maintaining
fiscal responsibility for the department. Work will primarily be
conducted at customer sites and within the PTI office setting.ROLES
& RESPONSIBILITIES:
- Supervise, develop, coach, guide, evaluate, hold accountable
and discipline Operations Department personnel in accordance with
PTI policies and procedures.
- Develop Operations Department short- and long-range goals to
coincide with Company objectives.
- Establish and maintain procedures and standards for quality
installations.
- Monitor installations for on time on budget performance.
- Determine appropriate staffing levels for Operations Department
and adjust in accordance with PTI policies and procedures.
- Forecast department requirements, expenditures, and develop
annual budgets.
- Ensure fiscal responsibility of the department including
revenue generation and cost containment, analyze variances from
budget, and take corrective actions.
- Provide reports to senior management to include but not limited
to revenue forecasting and staff performance.
- Establish and implement productivity standards and communicate
job expectations to staff.
- Ensure accurate project information is maintained in Company
shared files and system.
- Maintain, monitor, and update departmental policies and
procedures.
- Maintain communications with clients to include monitoring
satisfaction, resolving complaints, resolving collection issues,
and other.
- Monitor and amend departmental documentation as needed,
invoices, credits.
- Maintain knowledge of current industry standards and emerging
technologies.
- Represent Company in a business-like professional manner in
both conduct and appearance, to maximize client satisfaction.
- Work in compliance with the Company's policies and procedures
including safety manual.
- Communicate effectively and timely to resolve Company, Client,
or other inquiries and/or requests.
- Work proactively and in a positive manner with co-workers.
- Maintain and protect assigned Company assets.
- Maintain professional licensing as required by State and Local
jurisdictions.
- Available to work outside of, or in addition to, normal
businesses hours.SUPERVISORY DUTIES:In accordance with applicable
Company policies/procedures and Federal/State laws, may perform the
following supervisory responsibilities: Interviewing, hiring
orienting and training employees; planning, assigning, and
directing work; coaching and appraising performance; rewarding and
disciplining employees; addressing complaints and resolving
problems. Supervise, develop, evaluate, and discipline Operations
Department personnel in accordance with PTI policies and
procedures.REQUIRED QUALIFICATIONS:
- 8 years experience in the low voltage industry, with experience
in the security industry preferred
- 3 or moreyears prior management experience supervising a
team
- Ability to pass pre-employment or client required background
and/or drug screensPREFERRED QUALIFICATIONS:
- 10 years experience in the low voltage industry, with
experience in the security industry preferred
- 5 or moreyears prior management experience supervising a
team
- Technical degree, Associates degree or Bachelors
degreeDEMONSTRATED COMPETENCIES:
- Excellent time-management and organizational skills. Ability to
work in a high-volume atmosphere.
- Strong analytical and problem-solving skills
- Ability to solve practical problems and carry out
responsibilities under minimal supervision.
- Ability to organize workload for effective implementation,
including the ability to multi-task while under deadlines or time
constraints.
- Excellent interpersonal skills including customer service
skills.
- Proven track record in building and developing effective
teams.
- Ability to write simple correspondence and present information
in one-on-one and small group situations.
- Ability to interact effectively at all levels and across
diverse cultures.
- Ability to function as an effective team member.
- Ability to adapt as the external environment and organization
evolves.
- Has a strong knowledge of engineering fundamentals, security
system functions and operations. Good subcontracting skills
required.
- An understanding of job financial reports and the ability to
control costs in the handling of projects.
- Adapt to changes in the work environment, manage competing
demands and able to deal with frequent change, delays, or
unexpected events.PHYSICAL DEMANDS:In general, the following
physical demands are representative of those that must be met by an
employee to successfully perform the essential functions of this
job.
- Must be able to effectively communicate, (i.e., see, hear,
speak, and write clearly) in order to communicate with colleagues
and/or customers; manual dexterity required for occasional
reaching, lifting of light office objects, and operating office
equipment.
- Position is a desk job requiring the use of computer, keyboard,
and phone.WORKING CONDITIONS AND ENVIRONMENT: In general, the
following conditions of the work environment are representative of
those that an employee encounters while performing the essential
functions of this job.
- The office is clean, orderly, properly lighted, and ventilated.
Noise levels are considered low to moderate.
- This is an office-based job.BENEFITS:Paladin Technologies
offers a strong compensation package including medical, dental,
vision, and company-paid life insurance, 401(k), PTO and paid sick
leave, training, and certification opportunities, and more.PAY:
$150-175,000 Annually DOECompany Info:
Paladin Technologies is a premier North American complex systems
integrator for building technology solutions, including IP
security, alarms & monitoring, audio visual, low-voltage
infrastructure, and networking. As a leader in the design,
deployment, optimization, management, and maintenance of
communication and digital networks, Paladin can meet the needs of
clients on a national scale, while providing local support. Our
team is the best in the industry, with manufacturer trained
technicians, PMP-certified project managers, CTS- and
RCDD-certified design engineers, coordinators, and administrative
resources.
Paladin has offices coast to coast across the United Stated and
Canada, and nearly 1,600 talented and committed professionals
dedicated to custom-crafting and installing technology solutions
for clients requiring Integrated Security, Network Infrastructure,
Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We
are always at the forefront of the changing technology landscape,
and through continued training, complex client projects, and
company support, we provide our colleagues with exciting challenges
and a rewarding career as Paladin continues to grow.
This company considers candidates regardless of race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or veteran status. We are an equal opportunity
employer, and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual
orientation, gender identity or expression, pregnancy, age,
national origin, disability status, genetic information, protected
veteran status, or any other characteristic protected by law. If
you need accommodation for any part of the application process,
please send an or call 858-668-1705 to speak with Human Resources
and let us know the nature of your request.
We thank you for your application, however only those selected for
an interview will be contacted.
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Keywords: Paladin Technologies, San Francisco , Director, Operations, Executive , San Francisco, California
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