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Director of Community

Company: Sigma Computing Inc
Location: San Francisco
Posted on: April 3, 2024

Job Description:

Build the future of Sigma's community: We're looking for a passionate leader to envision and manage our community programs and in-person user events. We are looking for someone who can elevate our community and integrate it into Sigma's core initiatives.
You will work cross functionally to create and execute our user group strategy, community content portal and forums, customer advocacy groups, recognition programs and more.
What you'll be doing:


  • Form strong relationships with community members and support their growth from Sigma users into Sigma champions.
  • Represent the voice of the community internally by escalating community stories, questions, and feedback to internal teams.
  • Scale Sigma's forum through engaging content, articles, tutorials, and by integrating effective support processes.
  • Develop and run global user group strategy to foster knowledge sharing between users
  • Build recognition programs including community awards
  • Create ambassador program and identify and encourage users to become Sigma evangelists
  • Execute in-person community meetups and larger community events across key regions
  • Create engaging digital competitions, challenges, and other ways for the community to show off their Sigma skills.
  • Write and manage the community newsletter and community update blog and social posts.
  • Collaborate with the Partnerships and Customer Support teams to achieve collective targets
  • Use Sigma to report on metrics and become a product expert. We are a data-driven group and expect you to become fully proficient in our own product.

    Requirements

    • 5+ years experience managing communities at a B2B SaaS organization
    • Demonstrated ability to manage both digital and in-person community experiences including user groups, meetups, and knowledge-sharing portals
    • Able to create trust and credibility with customers, and successfully work with internal teams as a customer advocate, creating new capabilities and innovative ideas on how to support them
    • Excellent verbal and written communication skills. You should be comfortable preparing and sending materials, as well as training internal and external stakeholders
    • Ability to craft thought leadership articles with deep technical expertise
    • Strong project management skills including an ability to manage cross-functional deliverables in a fast-paced environment
    • Domain expertise in the BI and data space
    • Must be willing to travel to support key community events

      Additional Job details
      The base salary range for this position is $137k - $180k annually.
      Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for stock options, as well as a comprehensive benefits package.
      #J-18808-Ljbffr

Keywords: Sigma Computing Inc, San Francisco , Director of Community, Executive , San Francisco, California

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