Technical Account Manager I

Company: Affirm
Location: San Francisco
Posted on: September 21, 2023

Job Description:

As a Technical Account Manager I (TAM) at Affirm, you will work closely supporting our Staff and Senior TAMs who are responsible for the technical success of our largest key merchants post-sale. Well executed partnerships can bring tremendous value to Affirm and enable entire new markets for the company. You will represent Affirm's engineering team and technologies to our largest strategic merchant partnerships, while also helping to drive and execute our technical and business strategy. You will help them not only to avoid pitfalls, but to take advantage of more of Affirm's offerings; solving business objectives with technical strategies and product optimizations.
What You'll Do

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• You will be responsible for building the trust of your technical counterparts, both internally and externally, while also fostering long term relationships with our key merchants, such as Amazon, Samsung, and Walmart.
  
• Project Manage and provide world class technical guidance and solutions for expansion initiatives, promotions, etc; utilize and build on implementation guides, best practice playbooks, and UAT certification plans.
  
• Consistently demonstrate your technical expertise and knowledge of Affirm's product suite to increase scope and product adoption
  
• Provide support in maintaining the overall technical health of key merchants' integrations, including escalation and incident management
  
• Develop and maintain a full understanding of the technical integration between Affirm and our key merchants, including bespoke builds such as Amazon and Apple
  
• Proactively monitor metrics to ensure the health of the integrations and quickly identify technical issues
  
• Troubleshoot the root cause of issues and proposed solutions, engaging your cross-functional partners as needed
  
  What We Look For
  
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  • 2+ years experience in a Solutions Engineering, Partner Engineering, Sales Engineering, Technical Account Management, Solutions Architecture, or any other customer-facing engineering role
    
  • Ability to read code in at least one major programming language
    
  • Familiarity with the following concepts: integrating UX elements w/ backend services, frameworks, and 3rd party developer APIs
    
  • Excellent verbal and written communication skills, strong project management skills, capable of influencing internal and external stakeholders to stay on schedule
    
  • Passion and drive to change consumer banking for the better
    
  • Nice to have: Experience implementing or customizing in-store point of sale systems, e-commerce platforms, payment gateways
    
    
    
    
    USA Pacific base pay range (CA, WA, NY, NJ, CT): $105,600 - $147,800
    USA Sapphire base pay range (all other U.S. states): $95,000 - $133,100
    
    
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Keywords: Affirm, San Francisco , Technical Account Manager I, Executive , San Francisco, California