Enterprise Customer Success Manager
Company: Amplitude
Location: San Francisco
Posted on: September 21, 2023
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Job Description:
About The Role & Team
The Customer Success team is responsible for building relationships
with and driving long-term value realization for Amplitude's
customers. As a Senior Customer Success Manager, you are
responsible for making sure that our enterprise customers are
successful in achieving their product goals. As a dedicated
resource on a portfolio of Enterprise accounts in North America you
will lead the process for understanding the most meaningful
business challenges of the product executives you partner with. You
will have the opportunity to work with both innovative
digital-first brands and more traditional companies looking to
embrace a data-driven future and have a significant impact on
Amplitude's Customer Success strategy.
You enjoy working in a fast-paced environment where you wear many
hats. You get equally excited by growing your book of business in
partnership with sales as you do by helping a customer on their
success journey. You apply a growth mindset to learning new
technical and job skills. You bring strong organization,
problem-solving, and communication skills along with a passion for
working with customers.
As a Senior Enterprise Customer Success Manager, you will:
You'll be a great addition to the team if you have:
Who We Are
The Company: Amplitude is filled with humble, life-long learners
who are eager to help one another and the company succeed. Our
values of growth mindset, ownership, and humility are core to the
way we work: we're tenacious in the face of challenges, we take the
initiative to solve problems that drive our shared success, and we
operate from a place of empathy and openness, seeking to understand
many points of view.
The Product: Amplitude is a digital analytics platform-we help
companies capture data they can trust, uncover clear insights about
customer behavior, and take faster action. This empowers teams to
build better product experiences that drive business growth. We're
super proud of what we've built and continue to expand: a platform
that empowers companies to thrive in the digital era.
We care about the well-being of our team: We offer competitive pay
and benefits packages that reflect our commitment to the health and
wellbeing of our Ampliteers.
Some of our benefit programs include:
Other fun facts about Amplitude:
Amplitude provides equal employment opportunities (EEO). All
applicants are considered without regards to race, color, religion,
national origin, age, sex, marital status, ancestry, physical or
mental disability, veteran status, or sexual orientation.
This role is eligible for equity, benefits and other forms of
compensation.Based on Colorado law, the following details are for
individuals who will work for Amplitude in Colorado. Colorado
range: $133,000 - $200,000 total target cash (inclusive of
bonus)Based on legislation in New York City, the following details
are for individuals who will work for Amplitude in New York City.
New York City salary range: $148,000 - $222,000 total target cash
(inclusive of bonus)Based on legislation in California, the
following details are for individuals who will work for Amplitude
in San Francisco Bay Area of California. Salary range: $148,000 -
$222,000 total target cash (inclusive of bonus)Based on legislation
in California, the following details are for individuals who will
work for Amplitude in California outside of the San Francisco Bay
Area. California salary range: $133,000 - $200,000 total target
cash (inclusive of bonus)Based on legislation in Washington state,
the following details are for individuals who will work for
Amplitude in Washington state. Washington salary range: $133,000 -
$200,000 total target cash (inclusive of bonus)Based on legislation
in Washington state, the following details are for individuals who
will work for Amplitude in Washington only: unlimited PTO, 10 to 13
holidays annually (will vary), medical dental and vision PPO and
CDHP plans. Finally, a company sponsored 401(k) retirement
plan.
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Keywords: Amplitude, San Francisco , Enterprise Customer Success Manager, Executive , San Francisco, California
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