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Program Manager - Provider Supports

Company: Children's Council of SF
Location: San Francisco
Posted on: September 21, 2023

Job Description:

Job Title: - - - - - - - - - - - - Program Manager - Provider SupportsDepartment: - - - - - Compliance and Program Supports Reports To: - - - - - - - - Director of Compliance and Program SupportsFLSA Status: - - - - - - This is a fulltime (40 hours/week), Exempt PositionSalary: - - - - - - - - - - - - - - - - $80,000 - $90,000
For more than 45 years, Children's Council---has been the heart of---childcare---and early education in San Francisco, advancing the belief that high-quality---childcare---can transform lives and communities.---Our more than 120 team members help families navigate their---childcare---and preschool options and secure financial assistance to pay for it. We provide home-based---childcare---businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city's second-largest nonprofit contractor, with an annual budget of over $100 million, we are a---major stakeholder in the---childcare---system. We educate the public and advocate for increased investment in early education at the local and state level.---If you are a---childcare---champion, we want you on our team.
Children's Council envisions a San Francisco where every child has nurturing caregivers who foster their social, emotional, and cognitive development and where caregivers have the skills to support children's development and run successful businesses. -For decades, we -have -worked -in partnership with community stakeholders to -support -the early care and education -field. -Through training, technical assistance, -coaching -and shared business administration resources, -the -Child Care Quality and Business -team -guides -new programs through the licensing process and -offers learning opportunities for -all programs -to grow as -early educators and -business owners. - -
The Manager leads a diverse team that is one of the organization's most critical points of entry into our programming for childcare providers, determining eligibility and coordinating provider enrollments into our subsidy system and receiving monthly payments. The manager ensures that services are accessible, meet the needs of the community, and are aligned with the organization's vision, mission, and strategic plan. -They -are -responsible for -ensuring responsive, high-level -customer service for providers, from their initial engagement to ongoing participation in our state and locally funded -childcare -programs. -They -enthusiastically engage their team in proactively -solving problems and reducing barriers -for providers to participate in the -childcare -subsidy system. -
Keys to Success:

  • You are an enthusiastic, visible collaborator and team leader.
  • You are committed to continuous learning and improvement. -
  • You can develop subject-matter expertise and communicate it effectively to diverse audiences.


    • Deliver on local and state government contractual obligations -related to -subsidy payment, enrollment and data system supports; -devise new support approaches and materials -based on revised processes, training, reporting and system enhancements. -
    • Develop, manage, motivate, and mentor a diverse, high-performing team.
    • Ensure -high -customer satisfaction rates; establish -customer satisfaction goals and coordinate with the team -regarding -provider eligibility determination, -onboarding and participation in state and -locally funded -childcare -subsidy programs. -
    • Use -client -feedback to identify program needs -and service improvements that deliver better value and greater efficiency. -
    • Stay apprised of policy and regulatory -changes, -advocate for policy improvements.--- -
    • Maintain expertise in the successful use of state and local early childhood data systems. -
    • Analyze current data collection processes and work to -track and -identify needs -for -internal reflection, process improvement and -reports to funders and other stakeholders.------ -
    • Take ownership of -cross-department and cross-program -projects/work -to ensure delivery -of -payment, enrollment, and -subsidy services. are -effective, -integrated, -and -accessible.
    • Collaborate with managers and agency departments -to share learnings and -to coordinate agency services, integrated, and information.--------- -
    • Represent the agency with local organizations, public entities, and groups concerned with -childcare -issues. -


      • Five years' experience in a related field; two years of supervisory, program or project management -experience in the non-profit sector.
      • Experience working in service of underserved communities or demonstrated understanding of their lived experiences.
      • Effective -oral and written communicator, including ability to support a non-technical audience.
      • Strong analytical and systems improvement skills.
      • Competency with computer software and databases, including -proficiency in MS Office with strong Excel skills/experience.
      • A background clearance is required.
      • Bilingual in Spanish (preferred) -


        • Ability to sit at a desk for extended amounts of time.
        • Ability to stand for extended amounts of time.
        • Manual dexterity to use office equipment; the ability to sit and work at a desk for extended periods of time.
        • Physical agility to lift and carry materials, bend, stoop, walk and reach overhead.

          Children's Council of SF is committed to building a staff that is rich with cultural, social, and experiential diversity. Candidates who want to join us on this journey and who can uniquely contribute to that goal are encouraged to apply.
          COVID Policies:
          All staff are required to be fully vaccinated (barring application for medical or religious exemptions). Wearing masks in the office is optional for our staff.
          Hybrid Work:
          We have adopted a hybrid working model and currently require employees to be present in the office at least 3 days per week, with the option to work 2 days per week remotely. There are a few roles where the hybrid schedule is not conducive. Similarly, there are a few positions that operate 100% remotely.
          All applicants should be comfortable with both the remote and in office scenarios.
          Compensation and Employee Benefits:
          Salary: $80,000 - $90,000Medical, dental, vision, Long-term disability, Life & Pet Insurance / 6.5% Employer 401K Matching program/ Tuition Reimbursement / FSA, HSA & Transit Commuter Benefits / Generous PTO accrual - 5 weeks annually / 15 paid holidays / Lunch-n-Learn Training Program.
          If you are interested in this position, please apply here:
          Equal Opportunity & Equity Statement:Children's Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We comply with all applicable state and local laws governing nondiscrimination in employment. Our practices are in alignment with our commitment to workplace equity, diversity, and inclusion. We foster a work environment where our current and future staff feel welcomed without regard to race, color, religion, gender identity, national origin, sex, age, disability, or sexual orientation.

Keywords: Children's Council of SF, San Francisco , Program Manager - Provider Supports, Executive , San Francisco, California

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