Program Manager - Provider Supports
Company: Children's Council of SF
Location: San Francisco
Posted on: September 21, 2023
Job Title: - - - - - - - - - - - - Program Manager - Provider
SupportsDepartment: - - - - - Compliance and Program Supports
Reports To: - - - - - - - - Director of Compliance and Program
SupportsFLSA Status: - - - - - - This is a fulltime (40
hours/week), Exempt PositionSalary: - - - - - - - - - - - - - - - -
$80,000 - $90,000
ABOUT CHILDREN'S COUNCIL:
For more than 45 years, Children's Council---has been the heart
of---childcare---and early education in San Francisco, advancing
the belief that high-quality---childcare---can transform lives and
communities.---Our more than 120 team members help families
navigate their---childcare---and preschool options and secure
financial assistance to pay for it. We provide
home-based---childcare---businesses with the training and resources
to succeed. Through a wide range of free programs and workshops, we
support parents and caregivers as they build child development
skills. As the city's second-largest nonprofit contractor, with an
annual budget of over $100 million, we are a---major stakeholder in
the---childcare---system. We educate the public and advocate for
increased investment in early education at the local and state
level.---If you are a---childcare---champion, we want you on our
Children's Council envisions a San Francisco where every child has
nurturing caregivers who foster their social, emotional, and
cognitive development and where caregivers have the skills to
support children's development and run successful businesses. -For
decades, we -have -worked -in partnership with community
stakeholders to -support -the early care and education -field.
-Through training, technical assistance, -coaching -and shared
business administration resources, -the -Child Care Quality and
Business -team -guides -new programs through the licensing process
and -offers learning opportunities for -all programs -to grow as
-early educators and -business owners. - -
The Manager leads a diverse team that is one of the organization's
most critical points of entry into our programming for childcare
providers, determining eligibility and coordinating provider
enrollments into our subsidy system and receiving monthly payments.
The manager ensures that services are accessible, meet the needs of
the community, and are aligned with the organization's vision,
mission, and strategic plan. -They -are -responsible for -ensuring
responsive, high-level -customer service for providers, from their
initial engagement to ongoing participation in our state and
locally funded -childcare -programs. -They -enthusiastically engage
their team in proactively -solving problems and reducing barriers
-for providers to participate in the -childcare -subsidy system.
Keys to Success:
- You are an enthusiastic, visible collaborator and team
- You are committed to continuous learning and improvement.
- You can develop subject-matter expertise and communicate it
effectively to diverse audiences.
- Deliver on local and state government contractual obligations
-related to -subsidy payment, enrollment and data system supports;
-devise new support approaches and materials -based on revised
processes, training, reporting and system enhancements. -
- Develop, manage, motivate, and mentor a diverse,
- Ensure -high -customer satisfaction rates; establish -customer
satisfaction goals and coordinate with the team -regarding
-provider eligibility determination, -onboarding and participation
in state and -locally funded -childcare -subsidy programs.
- Use -client -feedback to identify program needs -and service
improvements that deliver better value and greater efficiency.
- Stay apprised of policy and regulatory -changes, -advocate for
policy improvements.--- -
- Maintain expertise in the successful use of state and local
early childhood data systems. -
- Analyze current data collection processes and work to -track
and -identify needs -for -internal reflection, process improvement
and -reports to funders and other stakeholders.------ -
- Take ownership of -cross-department and cross-program
-projects/work -to ensure delivery -of -payment, enrollment, and
-subsidy services. are -effective, -integrated, -and
- Collaborate with managers and agency departments -to share
learnings and -to coordinate agency services, integrated, and
- Represent the agency with local organizations, public entities,
and groups concerned with -childcare -issues. -
- Five years' experience in a related field; two years of
supervisory, program or project management -experience in the
- Experience working in service of underserved communities or
demonstrated understanding of their lived experiences.
- Effective -oral and written communicator, including ability to
support a non-technical audience.
- Strong analytical and systems improvement skills.
- Competency with computer software and databases, including
-proficiency in MS Office with strong Excel
- A background clearance is required.
- Bilingual in Spanish (preferred) -
- Ability to sit at a desk for extended amounts of time.
- Ability to stand for extended amounts of time.
- Manual dexterity to use office equipment; the ability to sit
and work at a desk for extended periods of time.
- Physical agility to lift and carry materials, bend, stoop, walk
and reach overhead.
Children's Council of SF is committed to building a staff that is
rich with cultural, social, and experiential diversity. Candidates
who want to join us on this journey and who can uniquely contribute
to that goal are encouraged to apply.
All staff are required to be fully vaccinated (barring application
for medical or religious exemptions). Wearing masks in the office
is optional for our staff.
We have adopted a hybrid working model and currently require
employees to be present in the office at least 3 days per week,
with the option to work 2 days per week remotely. There are a few
roles where the hybrid schedule is not conducive. Similarly, there
are a few positions that operate 100% remotely.
All applicants should be comfortable with both the remote and in
Compensation and Employee Benefits:
Salary: $80,000 - $90,000Medical, dental, vision, Long-term
disability, Life & Pet Insurance / 6.5% Employer 401K Matching
program/ Tuition Reimbursement / FSA, HSA & Transit Commuter
Benefits / Generous PTO accrual - 5 weeks annually / 15 paid
holidays / Lunch-n-Learn Training Program.
If you are interested in this position, please apply here:
Equal Opportunity & Equity Statement:Children's Council is an equal
opportunity employer that values diversity as central to our work
serving the San Francisco community. We comply with all applicable
state and local laws governing nondiscrimination in employment. Our
practices are in alignment with our commitment to workplace equity,
diversity, and inclusion. We foster a work environment where our
current and future staff feel welcomed without regard to race,
color, religion, gender identity, national origin, sex, age,
disability, or sexual orientation.
Keywords: Children's Council of SF, San Francisco , Program Manager - Provider Supports, Executive , San Francisco, California
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