Customer Success Manager
Company: Oma Robotics
Location: San Francisco
Posted on: September 21, 2023
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Job Description:
About Oma FertilityOma Fertility is a network of fertility
clinics located across the United States that provides medical,
financial, and emotional support throughout a patient's fertility
journey. Oma's mission is to make fertility care accessible through
affordable/transparent pricing and its innovative technology.Job
SummaryOma Fertility is seeking a Customer Success Manager to
support a team of Care Advocates.This role will help drive customer
acquisition and retention, with the goal of maintaining high levels
of customer satisfaction throughout their fertility journey.Key
responsibilities include working directly with company leaders,
sales, finance, marketing, product, clinical team members and
practice managers to understand the customer journey through key
metrics. As the Customer Success Manager, you will be involved
directly in the creation, implementation, use, and iteration of the
processes to support the customers and the mission of Oma
Fertility. Identify gaps in processes that impact the success of
our customers and collaborate with the teams needed to resolve
those issues.Required Qualifications - Bachelor's degree - 2+ years
of professional experience in a Customer Success, Account
Management, Project Management, or other relevant experiences,
ideally in a high-growth, start-up environment - Enthusiasm for Oma
Fertility's missionPreferred Qualifications - Experience with eIVF
and Salesforce - Excellent computer knowledge, including
proficiency in Word and Excel - Detail-oriented with strong
analytical, writing, and communication skills - Comfortable working
in a startup environment and wear multiple hats - Experience with
developing best practices, creating scalable systems, and
automating routine processes - Ability to adopt a continuous
improvement mindset and actively contribute to the processes and
procedures of the Customer Success team - Organized, diligent, and
self-motivated - A proven ability to inspire, coach, and motivate a
team and customers
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Keywords: Oma Robotics, San Francisco , Customer Success Manager, Executive , San Francisco, California
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