Customer Success Manager San Francisco / Remote

Company: ThreatKey, Inc.
Location: San Francisco
Posted on: September 21, 2023

Job Description:

ThreatKey - Customer Success Manager, Contract MEET -US: ThreatKey is at BlackHat 2023! Get your exclusive swag at Booth SC#319 . Customer Success Manager San Francisco / Remote , - Contract Apply now We are seeking a Customer Success Manager to join our team and play a vital role in ensuring the success and satisfaction of our valued customers. As a Customer Success Manager, you will build strong relationships, understand customer needs, and guide them towards achieving their desired outcomes with our products and services. Join us and make a meaningful impact by driving customer success and fostering long-lasting relationships with our clients. PositionWe are currently seeking a Customer Success Manager to join our team and take a proactive role in ensuring the success and satisfaction of our valued customers. As a Customer Success Manager, you will be the main point of contact for our clients, building strong relationships, understanding their needs, and guiding them towards achieving their desired outcomes with our products and services.Key Responsibilities:Our people are at the heart of our success, and we are committed to fostering an environment that nurtures personal and professional growth. We believe in investing in our team members by providing ample opportunities for career advancement, enabling them to expand their skill sets and flourish in their chosen paths. Our employees benefit from competitive compensation packages that include stock options, reflecting our dedication to sharing the success of our company with those who make it possible.

• Develop and maintain strong relationships with our customers, serving as their trusted advisor and advocate.
• Proactively engage with customers to understand their goals, challenges, and requirements, ensuring their success with our solutions.
• Conduct regular check-ins and business reviews with customers to assess their satisfaction, address any concerns, and identify opportunities for improvement.
• Collaborate with cross-functional teams, including sales, support, and product management, to ensure the timely resolution of customer issues and the delivery of exceptional service.
• Provide product training and guidance to customers, empowering them to maximize the value they derive from our products.
• Monitor customer usage and adoption patterns, identifying upsell and cross-sell opportunities to drive revenue growth.
• Stay updated on industry trends and best practices, sharing insights and recommendations with customers to help them stay ahead.Necessary Skills:
  • Strong background in customer success management or a related customer-facing role.
  • Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with customers.
  • Proven track record of managing customer relationships and driving customer success.
  • Strong problem-solving and analytical abilities, with a proactive and solution-oriented mindset.
  • Ability to work collaboratively with cross-functional teams and adapt to a fast-paced, dynamic environment.
  • Empathy and a customer-centric approach, with a genuine desire to help customers achieve their goals.Join our team as a Customer Success Manager and make a meaningful impact by ensuring the success and satisfaction of our customers. Together, we will build long-lasting relationships, drive customer loyalty, and contribute to the growth and success of our company. Apply now I have read and agree to the Privacy Policy Open Roles Software Engineer (Backend) San Francisco / Remote , - Full Time Product Manager (Data Security) San Francisco / Remote , - Full Time Sales Engineer (Security Posture Solutions) San Francisco / Remote , - Full Time Didn't see your dream job? Get in touch and let's talk opportunities. Contact Us Stay in the loop with updates & insights I have read and agree to the Privacy Policy Product Solutions Enterprise Whitepaper Integrations Compliance Management Third Party Risk Identification Pricing Get a Demo company About Leadership Contact Content Library Careers Hiring Resources Create Account Log In Security Readiness Center - 2023 ThreatKey, Inc. "ThreatKey" and the ThreatKey logo are registered trademarks of the company. Terms of Service Privacy Policy Status Documentation By installing or using the software, you acknowledge and agree to be bound by the Terms of Service .
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Keywords: ThreatKey, Inc., San Francisco , Customer Success Manager San Francisco / Remote, Executive , San Francisco, California