Technical Account Manager

Company: Retool Inc.
Location: San Francisco
Posted on: September 19, 2023

Job Description:

Technical Account Manager - Retool Careers ABOUT RETOOL: - At Retool, we're changing the way software is built. We've developed the fastest way to build internal tools, saving companies time, resources, and engineering bandwidth. Whether it's refunding orders, underwriting loans, managing marketplaces, rolling out new features, analyzing transactions, or providing customer support, Retool makes it dramatically faster and easier to build internal tools that teams need. We believe that the future of software development lies in being a force multiplier for developers and technical builders, helping them move considerably faster building a lot more software. We're looking for highly collaborative people as we build a world-class team to support this mission and we'd love for you to join us! WHY WE'RE LOOKING FOR YOU:Over the past year, our business has been expanding at breakneck speed and we've been taking on more, and larger, customers. We're looking to grow our post sales team to partner closely with our strategic customers and help onboard them to the Retool platform. The ideal candidate for this role should be able to not only think about the growth strategy of an account but also work with our customers through the technical details of deploying Retool at scale. If you're someone who has strong commercial instincts but also enjoys engineering, you'll love this role.WHAT YOU'LL DO:Technical Account Managers at Retool are pivotal in ensuring the technical success of our most strategic accounts. With a deep understanding of our product and a passion for problem-solving, TAMs work closely with our customers to ensure they get the most out of Retool. From onboarding to identifying new use cases, teaching best practices, and addressing technical challenges, TAMs are the go-to technical experts for our customers.WHO YOU'LL WORK WITH:As a TAM, you'll collaborate with a dedicated account team, including account executives, professional services, sales engineers, and support engineers. Together, you'll work to ensure that customers are healthy and receiving value from their investment in Retool. You'll also identify and activate new use cases to drive Retool adoption.WHAT YOU'LL DO:

• Serve as the primary technical liaison for assigned key accounts and ensure they grow their usage of Retool and its impact on their business.
• Establish regular touchpoints to review customer usage, health, and opportunities for expansion.
• Advocate for the needs of our customers within Retool, ensuring their feedback shapes our product evolution.
• Present technical content, such as sample apps, demos, and our product roadmap to diverse audiences, from engineers to C-suite executives.
• Organize hackathons and workshops to build developer mindshare and drive adoption at our accounts
• Address technical challenges in Retool, either by providing solutions directly or by coordinating with our product engineering teams.
• Identify and address barriers hindering customers from fully adopting Retool, using a mix of content, education, and training.
• Continuously evolve and improve customer engagement by contributing to our body of post-sales processes and resources. -
• Contribute to the growth and development of the TAM team by participating in the hiring process.THE SKILLSET YOU'LL BRING:
  • 5+ years in a technical customer-facing role.
  • Ability to navigate and solve open-ended technical challenges in dynamic environments.
  • Proven capability to address technical concerns and provide solutions in real-time discussions with customers.
  • Proficiency with SQL, Javascript, and APIs.
  • Familiarity with both front-end and back-end development concepts
  • Exceptional written and verbal communication skills. Retool offers generous benefits to all employees. For more information, please visit the benefits and perks section of our careers page!At this time, Retool is only set up to employ in the US and UK. -

Keywords: Retool Inc., San Francisco , Technical Account Manager, Executive , San Francisco, California