Director, Global Professional Services
Company: Amplitude
Location: San Francisco
Posted on: September 20, 2023
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Job Description:
About The Role & Team
Amplitude's Global Customer Success organization is responsible for
the onboarding, adoption and growth of the company's rapidly
growing customer base. With industry-leading satisfaction scores
and retention rates, this multi-disciplined team is at the
forefront of ensuring each Amplitude customer achieves their
desired outcome and experience. The Global Director of Professional
Services will be a key member of Amplitude's Customer Success
leadership team, and will be responsible for leading and scaling
our global PS function.
As the Global Director of Professional Services, you will be
responsible for the strategic and operational components of the
Amplitude Professional Services team. Developing the strategy
behind growing the organization and building on its operational
excellence while aligning to the larger Customer Success and
Revenue organizations will be key.
As the Global Director of Professional Services, you will:
You'll be a great addition to the team if you have:
Who We Are
The Company: Amplitude is filled with humble, life-long learners
who are eager to help one another and the company succeed. Our
values of growth mindset, ownership, and humility are core to the
way we work: we're tenacious in the face of challenges, we take the
initiative to solve problems that drive our shared success, and we
operate from a place of empathy and openness, seeking to understand
many points of view.
We care about the well-being of our team: along with excellent
health insurance, we offer flexible time off, a monthly wellness
stipend, delicious in-office lunch, dinner, & snacks, commuting
benefits, a 12-week parental leave, a generous Learning &
Development stipend, and a full 10 year window to exercise your
stock options.
The Product: Amplitude is the world's #1 product intelligence
platform- we empower teams to use customer data to build great
product experiences for growth. We're super proud of what we've
built and continue to build on: a platform that enables companies
to thrive.
This role is eligible for equity, benefits and other forms of
compensation.Based on Colorado law, the following details are for
individuals who will work for Amplitude in Colorado. Colorado
range: $211,000 - $316,000 total target cash (inclusive of bonus or
commission)Based on legislation in New York City, the following
details are for individuals who will work for Amplitude in New York
City. New York City salary range: $234,000 - $352,000 total target
cash (inclusive of bonus or commission)Based on legislation in
California, the following details are for individuals who will work
for Amplitude in San Francisco Bay Area of California. Salary
range: $234,000 - $352,000 total target cash (inclusive of bonus or
commission)Based on legislation in California, the following
details are for individuals who will work for Amplitude in
California outside of the San Francisco Bay Area. California salary
range: $211,000 - $316,000 total target cash (inclusive of bonus or
commission)Based on legislation in Washington state, the following
details are for individuals who will work for Amplitude in
Washington state. Washington salary range: $211,000 - $316,000
total target cash (inclusive of bonus or commission)Based on
legislation in Washington state, the following details are for
individuals who will work for Amplitude in Washington only:
unlimited PTO, 10 to 13 holidays annually (will vary), medical
dental and vision PPO and CDHP plans. Finally, a company sponsored
401(k) retirement plan.
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Keywords: Amplitude, San Francisco , Director, Global Professional Services, Executive , San Francisco, California
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