Senior Director, CMS Operations

Company: Visa International Service Association
Location: San Francisco
Posted on: September 19, 2023

Job Description:

The Commercial Operations Senior Director is the central point for all things Commercial and Money Movement (CMS) across the organization, striving to bring simplicity, ease, and clarity to how we work together to drive business results. The Senior Director will work across business units and regions to set clear and ambitious goals and to identify and execute against initiatives that will enable us better achieve those objectives. They will proactively identify roadblocks and challenges that could challenge us, define solutions, and work with partners around the organization to bring them to life.Key Responsibilities:1. Act as a central point of contact for our regional and global functional teams:- Act as a liaison between regional and global teams, ensuring alignment and effective communication- Build and maintain strong working relationships with regional teams to ensure alignment of objectives and strategies.- Collaborate closely with regional teams to gather market insights and understand local requirements, identify roadblocks to growth, develop strategies to address, and work jointly to execute them.2. Mobilize the power of the entire Visa organization to deliver on CMS objectives by setting clear joint goals and priorities with key functions that support and enable CMS growth (e.g., Consulting / Advisory, Merchant, Digital Partnerships, Marketing) with global consistency in approach- Proactively identify opportunities for partnership across the organization to drive CMS growth- Develop consistent and repeatable plays that can be applied globally, making it easy for our partners to work with us in a consistent way- Share best practices around the world to enable every region to have a 'best-of' approach- Support CMS leadership in presenting a consistent view of the strategy, goals, and objectives for the function across various internal and external forums (e.g., internal leadership meetings, external events)3. Align the CMS organization on metrics and ambitious targets that drive our business- Collaborate with key stakeholders to define and establish measurable goals and objectives for various business initiatives- Develop strategies and action plans to achieve set goals within specified timelines, and drive accountability for results across the organization.- Monitor progress and provide regular updates to the management team.- Analyze data and market maturity to identify opportunities for business growth.- Monitor and analyze sales pipelines, making adjustments/recommendations as necessary to meet or exceed set sales targets.4. Simplify operating rhythms to drive efficiency:- Apply understanding of the client lifecycle (from discovery to delivery) to identify opportunities and roadblocks, and work collaboratively across the organization to address and execute against them.- Identify bottlenecks and areas for improvement in existing processes and propose effective solutions.- Drive efficiency in our ways of working, streamlining, automating and simplifying to increase efficiency of sales process and net revenue realization.- Develop and implement strategies to drive sales, improve customer satisfaction (Net Promoter Score), and increase revenue.- Strive for the 80/20 - get to the 'good enough' answer, align and mobilize the organization against it, and execute quickly, identify activities we should stop (as well as start) to optimize our teams' time and performance.This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.QualificationsBasic Qualifications
12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications
- 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience in Business Administration, or related field.
- Proven experience in commercial operations, sales operations, or a related role.
- Strong understanding of sales processes and business operations.
- Excellent analytical and problem-solving skills.
- Ability to work collaboratively and build 'trusted advisor' relationships with global and cross-functional teams.
- Strong communication and presentation skills.
- Experience in driving business results.
- Ability to thrive in a fast-paced and dynamic environment.
- Knowledge of CRM software and proficiency in MS Office suite.Additional InformationWork Hours: Varies upon the needs of the department.Travel Requirements: This position requires travel5-10% of the time.Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 183,100.00 to 238,000.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Keywords: Visa International Service Association, San Francisco , Senior Director, CMS Operations, Executive , San Francisco, California