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Customer Reference Manager

Company: Kforce Technology
Location: San Francisco
Posted on: September 18, 2023

Job Description:

Kforce has a client in San Francisco, CA that is looking for a Customer Reference Manager. This individual will be responsible for driving the Reference Edge program.

Day to Day includes:

  • Drive a customer reference program rooted in operational excellence: Drive day-to-day operation of the customer reference program and scale our existing program's impact through optimizations in the use of data, automation, and improved workflows/processes
  • Grow our advocate database: Build new workflows and channels to better identify, recruit, track, and enable advocates to share their stories via reviews, reference calls, referrals, and content, and partner with Sales, Product, and Marketing to drive reference program adoption and impact
  • Drive key customer references for priority GTM initiatives: Identify and match key customer stories with priority opportunities such as press, events, and product partnerships to enable Marketing, Product, and Sales
  • Train and enable internal teams: Effectively train and drive adoption of the Customer Reference program processes and systems across the organization
  • Build and maintain a customer story library: Partner with internal teams to build and maintain a robust, user-friendly internal customer story library to power stakeholders including Communications, Field Marketing, Content, and Sales
  • Develop and execute new programs and campaigns to meet the needs of the business: Lead and execute various new campaigns and programs to support Customer Success and GTM teams to meet the evolving needs of the business
  • Measure program/asset effectiveness: Analyze the ongoing performance of the program to improve reference efficacy and help drive program adoption

Keywords: Kforce Technology, San Francisco , Customer Reference Manager, Executive , San Francisco, California

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