UX Program Manager

Company: Akorbi
Location: San Francisco
Posted on: May 28, 2023

Job Description:

UX Program Manager

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Position Overview

Our client is looking for an experienced UX Program Manager to join their team. Merchant User Experience (UX) Program Manager shepherds projects and initiatives through the design process by coordinating the work of UX Designers, Researchers, Writers, Motion & Prototyping Designers and Engineers.

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Overall Responsibilities:

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• Understand strategic priorities, product goals, and technical constraints while working with designers to make the most impact possible under tight schedules.
  
• Identify team needs or improvements with regards to process, tools, documentation, asset management, etc and develop and maintain solutions that meet those needs.
  
• Work directly with designers, product managers, other program managers and engineers to execute team goals and guide project decision-making, including: requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes.
  
• Assist designers with organizational and project initiation process, allocation planning, track deliverables and task completion, and follow up on action items.
  
• Collaborate and ideate with Program Managers to create, iterate, and improve programs across the organization
  
• Clearly communicate with cross-functional teams (project status, resource requirements, issues, and priorities) and help identify connections where there is crossover in teams
  
• Continually build engineering and product management relationships and be the bridge between UX and PM/Eng teams.
  
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  Top 3 Responsibilities: -
  
  
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  • Management and tracking of multiple requests from various teams on an international level
    
  • Communication to cross-functional team leads and sr management -
    
  • Assistance in large scale programs, from resource allocation, prioritization, risk assessment, communication, and project plans.
    
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    Mandatory Skills/Qualifications:
    
    
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    • Education: BS/BA or equivalent practical experience
      
    • 7+ years experience managing interactive design or creative projects
      
    • Thorough knowledge of user-centered design processes and iterative development processes
      
    • Proven ability to multitask, analyze opportunities, define successful approaches, and proactively solve problems either independently or collaboratively
      
    • Highly reliable; Quick learner & pro-active
      
    • Team player
      
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      Desired Skills:
      
      
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      • SCRUM (Agile) or PMP certification
        
      • Design tools including Figma -
        
      • Familiarity writing scripts (javascript / HTML)
        
      • Familiarity with shopping, ecommerce, merchant sided interfaces
        
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        About Our Client - -
        
        Our client is one of the largest technology companies in the world. They are looking for the best, brightest talent available and have tasked Akorbi with helping them find it.
        
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        About Akorbi - -
        
        Akorbi is a group of companies, based in Dallas, Texas, specializing in providing enterprise solutions that empower organizations to achieve success in the global economy. Our customizable solutions include comprehensive workforce solutions, multilingual contact centers with business process outsourcing capabilities, interpretation, and localization services. -
        
        Akorbi is the 13th fastest-growing woman-owned/led company in the world, according to the Women Presidents' Organization. Our founders have been featured in -on the Bloomberg channel, as well as several notable publications, including Forbes, Inc. Magazine, TIME, Fortune and Google+.
        
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Keywords: Akorbi, San Francisco , UX Program Manager, Executive , San Francisco, California