Data Center Manager (Oakland)
Company: Digital Realty
Location: San Francisco
Posted on: May 28, 2023
Job Description:
The Data Center Manager is responsible for overseeing the
execution of local data center operations at one or more data
center properties. Data center operations include, but are not
limited to:
- Engineering operations and core infrastructure maintenance
- Data center construction management, commissioning and
start-up
- Delivery of data center services including colocation,
connectivity, raised floor services and deployment
- Installation and management of all cable and network
infrastructure supporting facility and customer connectivity
- Technical event management including post-event root cause
analysis and infrastructure repairIf the property's Real Estate
Manager is not located at the property, the Data Center Manager's
responsibilities may also include oversight of general facility
operations, including, but not limited to, security, janitorial and
other facility management functions.The Data Center Manager will
have experience in data center electrical, mechanical and network
system operations and possess knowledge of large scale data
centers, including state-of-the-art electrical distribution
systems, static and rotary UPS, emergency standby generation, fire
alarm/suppression and monitoring systems. In addition, the Data
Center Manager shall participate in the scheduling, coordination
and completion all significant planned and emergency maintenance
events for the facility and ensure these activities are executed in
a controlled and proven method to ensure the reliability of the
critical loads supported by these systems.The Data Center Manager
is ultimately responsible for identifying, evaluating and executing
operational strategies to ensure Digital Realty's data center
operations achieve the highest level of availability. -What you'll
do
- Execute all aspects of data center operations including the
operation, maintenance and repair of all mission critical equipment
and systems supporting a 24x7 data center operation to achieve 100%
uptime and 100% compliance with all customer SLAs.
- Supervises all construction activity and installations, in
coordination with internal and external construction resources, to
ensure system design, installation and testing adhere to
operational standards.
- Witness testing of all equipment during commissioning and
validate sequence of operations and receipt of all operational
documentation.
- Manages provisioning of data center services including
colocation, connectivity, raised floor services, deployment and any
additional services to be delivered to data center customers.
- Manages all local customer installations, in coordination with
Sales Engineering, Design & Construction and Colocation Operations
to coordinate customer move-ins and turn-ups, including
deployments, power circuit installations and connectivity
requirements.
- Oversees local installation, maintenance and repair of all
network infrastructure supporting all Digital Realty and customer
connectivity in coordination with internal IT and network
personnel.
- Supervise local engineering team to ensure adherence to
standard operating procedures, sequence of operations and
maintenance standards to guarantee execution of Digital Realty's
periodic maintenance program and maintenance calendar.
- Develop, implement and audit local standard operating
procedures, sequence of operations and maintenance standards to be
in compliance with Digital Realty's standards and industry best
practices.
- Supervise local change management processes including the
review and approval of all Method of Procedures (MOPs) for
maintenance and one-time/emergency repair events in coordination
with onsite personnel, contractors and customers.
- Manage all maintenance and repair contracts to ensure
compliance with maintenance standards and operational requirements.
Confirm all vendors are qualified and adhere to Digital Realty's
performance standards and scopes of work.
- Responsible for timely execution of data center services such
as remote hands, customer installations and service requests.
- Supervise security personnel and manage security systems
including the adherence to security policies and compliance
programs (as required by the Real Estate Manager)
- Act as primary technical and operational contact for data
center customers - both as the technical lead and local point of
escalation during emergency events and day to day operations.
Develop knowledge of customer's core business and the business
function of the customer's local datacenter operation.
- Manage technical and operational incidents at the property,
including the implementation of emergency response procedures,
resource coordination, customer communication, root-cause analysis
and post event remediation.
- Identify trends and analyze risks to articulate implications
and impact to data center operations. Track operational metrics and
other data to provide Senior Management oversight and control for
both snapshot data and long-term trend analysis.
- Identify process based improvements that generate operational
and financial efficiencies including the development and
presentation of the business case.
- Support Real Estate Manager with the management of expenses and
assist all budgeting, forecasting and reporting requirements by
providing capital and expense requirements and justifications.
- Support pre-sales process, including, but not limited to,
conducting sales tours and reviewing lease proposals and lease
agreements to confirm compliance with Digital Realty standards and
local requirements.
- Support various accreditation initiatives, including, but not
limited to, SSAE16, SOC2, ISO 27001, etc. as may be required by
Digital Realty.
- Maintain compliance with local health & safety (i.e. OSHA)
standards and national electrical and building codes.What you'll
need
- 10 years related facility management experience in data center
operations (or related electrical or mechanical engineering field)
with minimum of 5 years' experience managing or leading data center
operations teams in a large scale mission critical environment.
Bachelor's degree in electrical or mechanical engineering
preferred.
- Solid and proven experience in the construction, commissioning,
acceptance and operation of mission critical systems, including
state-of-the-art electrical distribution systems, static and rotary
UPS, emergency standby generation, fire alarm/suppression and
monitoring systems
- Extensive knowledge of structured cabling systems, networking
and connectivity standards, and hardware installation
requirements.
- Proficient experience in colocation operations, including the
installation and deployment of cage, rack and cable infrastructure,
as well as, power circuit installation and power monitoring.
- Experience working with and deploying telecom and network
providers, specifically in Meet Me Room and POP room
environments
- Experience managing a change control environment
- Strong quantitative and qualitative reasoning skills, with
demonstrated ability to determine event root causes, performance
shortfalls and required corrective actions.
- Knowledge of industry data center standards, policies &
methodologies
- Knowledge of performance management & critical awareness
methods and implementation standards
- Strong interpersonal, presentation and communication
skills
- Strong organizational skills and detail oriented
- Experience managing own budget and analysing expenses
- Proficiency in Microsoft Word, Excel and Outlook and
familiarity with Microsoft Project, Visio or AutoCad
- Familiarity with Computerized Maintenance Management Systems
(CMMS), Data Center Infrastructure Management (DCIM), and power
metering systemA bit about usDigital Realty supports the world's
leading enterprises and service providers by delivering the full
spectrum of data center, colocation and interconnection solutions.
PlatformDIGITAL -, our global data center platform, gives customers
a reliable foundation for scaling their digital business and
efficiently managing data gravity challenges. The size and scale of
our business puts us in a unique position to offer customers access
to 290 facilities in 49 metros across 24 countries and six
continents.A bit about our Digital teamOur Operations team keeps
our customers' infrastructure running safely and securely. We get
plenty of opportunities to take on a variety of tasks and develop
our technical skills. From overseeing electrical power to cooling
and fire suppression systems, our team plays a vital role in making
sure everything in our data centers operates as it should.What we
can offer youOur rapidly evolving business sector offers the
opportunity to be part of a courageous and passionate team who work
together to understand and meet the changing needs of our global
customers.Join us and you'll be part of a supportive and inclusive
environment where you can bring your whole self to work. As part of
our team, you'll get to work with people from different business
areas, challenge the way we do things and put your ideas into
action. We'll also give you plenty of development opportunities so
you can build a rewarding and successful career with us.This is an
exciting time to join our business so apply now and make your mark
on our future.Our Compensation PhilosophyDigital Realty offers its
employees a highly competitive compensation package, excellent
benefits, and an environment that recognizes and rewards your
contributions. -Central to our compensation philosophy is rewarding
our employees for achieving the values and objectives aligned to
the company's overall goals and values.Our published pay ranges
reflect the minimum and maximum target for new hire pay for the
full-time position determined by role, level, and geographical
location. Individual pay is based on additional factors including
but not limited to job-related skills, experience, and relevant
education and/or training. Moreover, an employee's total
compensation package varies by role and may include salary, cash
bonus or commissions, and equity awards not quantified
below.Compensation range: $122,300 to $185,220 -annually. This
compensation range represents the Company's good faith belief as to
what it will pay as a -base salary/hourly rate -for this position
at the time of this posting. -Benefits: For this role, Benefits
include medical, dental, vision, life and AD&D insurance, 401k
match, disability benefits, wellness and education benefits, paid
time off, holidays, and more.This is an exciting time to join our
business so apply now and make your mark on our future.Notes:The
above statements are intended to describe the general nature and
level of work being performed by people assigned to this job. They
are not intended to be an exhaustive list of all responsibilities,
duties, and skills required of personnel so classified.Digital
Realty offers a highly competitive compensation package, excellent
benefits, and an environment that recognizes and rewards your
contributions.Digital Realty is an equal opportunity employer,
EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration
for employment and will not be discriminated against on the basis
of race, color, religion, sex, sexual orientation, gender identity,
age, national origin, disability or protected veteran status, or
other status protected by law or Company policy.Digital Realty is a
publicly traded company (NYSE: DLR) with investment grade ratings
from all three major ratings agencies.Please do not forward
unsolicited resumes to any employee of Digital Realty and its
subsidiaries. Digital Realty is not responsible for any fees
related to unsolicited referrals. Senior Customer Success Manager,
APAC "It's satisfying to work with such a collaborative group of
talented yet humble people." Peter A. VP of Design and
Construction, Australia "My team is amazing and getting to work
with them makes every day memorable.""We all have a voice and are
heard." Demi P. Senior Customer Success Manager, APAC "It's
satisfying to work with such a collaborative group of talented yet
humble people." Peter A. VP of Design and Construction, Australia
"My team is amazing and getting to work with them makes every day
memorable.""We all have a voice and are heard." Demi P. Looking for
a different kind of opportunity?Sign up to join our Talent
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Keywords: Digital Realty, San Francisco , Data Center Manager (Oakland), Executive , San Francisco, California
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