Customer Success Manager CSM (US West)

Company: Bryj
Location: Los Altos
Posted on: May 28, 2023

Job Description:

We are looking for talented, passionate, and committed people to join our Sales team and help us meet the challenges of our ever-growing business. As CSM, you will work as a part of an inclusive and autonomous agile team and collaborate with other product, customer ops, and marketing teams across the company to deliver on time and according to quality standards.Tasks & Responsibilities:

• Driving retention and growth among our customers by understanding their business needs and -helping them succeed.
• Becoming an expert on the Bryj -platform to drive customers' success.
• Conduct QBRs with customers.
• Working with your customers to identify processes that can be improved through the use of our platform and designing campaigns to reinforce users' engagement.
• Quantifying the forecasted and realized business value of the solution and proactively identifying improvement areas and tangible actions which can be implemented to increase value.
• Be the link between our Sales, Marketing, Product, and Project Management team and provide customer feedback and needs identifying product and process enhancements.
• Maintaining a cadence of communication at the level of operational, tactical, and strategic engagement with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement.
• Being accountable for CSAT, NPS, renewals, and upsells. -Skills & Experience:
  • 5+ years experience of customer success / account management with a strong track record of success in a -fast-paced, high-growth, rapidly changing SaaS environment.
  • 2+ years experience in digital or technology.
  • Experience with the following tools: Jira, Asana, Slack, Intercom, Confluence, Salesforce, Microsoft Office.
  • Great communication skills and intuition for communication strategy at every level with the ability to communicate technical concepts to a non-technical audience.
  • Experience working on a mobile applications and know the challenges of this type of project.
  • Expertise in the -iOS and Android mobile platforms/stores and -knowledge on mobile best practices including -acquisition strategy, analytics, engagement, etc.
  • Ability to work across multiple cultures and geographies and build strong relationships with customers.
  • Must speak and write -English at a professional level. -French is a plus.
  • An understanding of the sales process and the roles and responsibilities involved.Performance Evaluation: -
    • GDR/NDR goals
    • Renewal rate
    • Expansion ratePassion:
      • Have dedication and care to drive customer successRole Location: -
        • Must be based in San Francisco/Silicon Valley areaAbout BryjBryj---(pronounced bridge) is a full-lifecycle enterprise mobile app solution for any app---store worldwide. From idea to ongoing success, customers using---Bryj---benefit from the single source---solution of its platform and expert team included with one subscription.---Bryj---powers and grows---apps that seamlessly connect enterprise---systems, provide intelligent---analytics and AI, advanced UX marketing tools, a low-code app---studio, and a world-class customer---experience. Trusted by leading technology partners like Salesforce and Microsoft,---Bryj---has---experienced trillions of user engagements, powered billions of app sessions, and championed---hundreds of apps.Why work with us:
          • Human-scale company with solid values: Care, Integrity, Simplicity, Fun, and Boldness.
          • Flexible remote policy.
          • Be part of an innovative culture.
          • Opportunity to learn.
          • We're an international company with an international team.
          • We value autonomy over micro-management.Powered by JazzHR

Keywords: Bryj, San Francisco , Customer Success Manager CSM (US West), Executive , Los Altos, California