Project Manager- Supplemental Benefits

Company: Alignment Healthcare
Location: San Francisco
Posted on: May 28, 2023

Job Description:

Job Number: 5348

Position Title: Strategic Program Leader

External Description:

Alignment Healthcare was founded with a mission to revolutionize health care with a serving heart culture. Through its unique integrated care delivery models, deep physician partnerships and use of proprietary technologies, Alignment is committed to transforming health care one person at a time.

By becoming a part of the Alignment Healthcare team, you will provide members with the quality of care they truly need and deserve. We believe that great work comes from people who are inspired to be their best. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment community.

Position Summary:

This position will provide oversight to Supplemental Benefit vendor partners such as dental, vision, hearing, OTC, or non-emergent transportation benefits that contribute to organizational membership growth, experience, CAHPs and Stars, finances and the strategic vision. This role includes developing future road maps, managing the partner performance and developing and implementing improvements, new processes, training, and communication. The position will reside in the Member Experience department and will partner with Clinical, Product, Sales, Member Services, Technology departments to formulate and execute annual strategy and implementations.

General Duties/Responsibilities (May include but are not limited to):

Instructions: Provide a bullet point list of the essential responsibilities and duties of this job (use present tense).

• Assess user needs that can be developed into requirements for incorporation into annual product strategy
• Daily account management, operational enhancements, implementation and/or de-implementation.
• Leads project teams that develop plans and scope that are tied to strategic organizational objectives, set project scope, and define schedules
• Monitor and control work and develop action plans and recommendations when activities are not meeting objectives or incentives to meet stretch goals
• Proactively address operational issues by identifying trends, data and information needed
• Conduct outreach to provider offices or partners and identifies opportunities to improve and grow the Alignment-partner relationship
• Proactively address complex operational issues and collaborate with team members to solve problems or identify next steps and recommendations to senior leadership
• Understand partner market, competitors, customer experience goals, and identify ways to improve consumer experience for current vendors. This includes monitoring vendor market for new entrants and maintaining documentation on other companies capabilities
• Create and manage Request For Proposal (RFP) projects in coordination with the Procurement team including creation of RFP, collection of responses, and facilitating a structured review process
• Develop project plans, schedules and manage projects involving IT implementation, from vendor assessment through go-live and training.
• Develop Vendor KPIs
• Develop and document technical requirements for technology teams SUPERVISORY RESPONSIBILITIES:
  
  Instructions: Provide any supervisory responsibilities or write N/A, if not applicable.
• N/A Minimum Requirements:
  
  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  Instructions: State the minimum qualifications required to successfully perform the job. These are the qualifications that are necessary for someone to be considered for the position.
• Minimum Experience:
• 3 years related work experience in Project Management with large and complex projects and Service Management
• Project manager certification and / or formal project management training, (experience in a similar role will be considered as an acceptable substitute)
• Experience with development of process and work flows
• Experience developing technical requirements
• Preferred Requirements
• Health insurance, healthcare industry or Medicare experience
• Education/Licensure:
• Bachelor's degree or comparable experience
• Other:
• Experience presenting at the executive level and tying the presentation to overall company goals
• Excellent communication skills, especially in one-on-one and small-large group settings are essential.
• Strong meeting facilitation skills
• Work Environment
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  City: Remote-US
  
  State: California
  
  Location City: Remote-US
  
  Location State: California
  
  Community / Marketing Title: Project Manager- Supplemental Benefits
  
  Company Profile:
  
  Alignment Health was founded with a mission to revolutionize health care with a serving heart culture. Through its unique integrated care delivery models, deep physician partnerships and use of proprietary technologies, Alignment is committed to transforming health care one person at a time.
  
  By becoming a part of the Alignment Health team, you will provide members with the quality of care they truly need and deserve. We believe that great work comes from people who are inspired to be their best. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment community.
  
  EEO Employer Verbiage:
  
  Alignment requires all new hires to follow local and/or state requirements regarding the COVID-19 vaccine and booster. If applicable, proof of vaccination and booster will be required as a condition of employment subject to legal exemptions. This policy, which Alignment reserves the right to modify, is part of Alignment's ongoing efforts to ensure the safety and well-being of its staff and community and to support public health efforts.
  
  Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran.
  
  If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact [email protected].
  
  *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email [email protected].

Keywords: Alignment Healthcare, San Francisco , Project Manager- Supplemental Benefits, Executive , San Francisco, California